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Watson Health – Business Analyst


Introduction IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we st

IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities
Come work at IBM, the world’s largest technology and consulting company. IBM is now searching for talented senior business consultants to join our Social Programme Management team in IBM Watson Health.
With operations in 170 countries, you’ll make a real impact by solving complex business and technical issues for the world’s leading clients. You’ll perform challenging work across multiple industries and sectors, as well as governments and agencies, to make a real difference.

In this role, you will develop deep expertise in the business aspects of the IBM Social Programme Management (SPM), and work directly with clients on requirements definition/elaboration, functional design and fit/gap analysis.

As Senior Business Consultant, you will be the expert’s expert. You will advise clients and business partners who are responsible for managing and delivering IT related services, in order to define business drivers and associated IT capabilities with the services required.

You will help our clients understand that technology can affect the way they think and see the world. Finally, you will combine your depth of business analysis and consultancy skills to contribute to the successful delivery of Watson Health projects.

Ideally you have a good understanding of case management and associated business processes of government social enterprises. You also have experience of the challenges of implementing a Commercial-off-the-shelf (COTS) minimizing the level of customization required by a client.

To be successful in this role you need to be passionate about technology, how it can improve outcomes for citizens, and have a proven track record in the delivery of end to end enterprise solutions.

Primary Responsibilities

  • Research, analysis, definition and documentation of customer requirements for the IBM SPM application functionality. Analysing the business requirements of our customers and then writing the functional documentation & use cases required by the technical consultants who customise our software.
  • Act as the point of contact on-site for business related questions and issues that arise and require clarification and will liaise closely with the senior technical consultants.
  • Act as a focal point for the design and development team when discussing design options and the various merits of different approaches.
  • Uphold the same professional standards and work ethic expected of all our consultancy staff and to lead by example when working with less experienced staff.
  • Build a high level of trust and confidence with partners and clients in relation to their knowledge of the business issues at hand and of IBM SPM and the proposed solutions.
  • Take ownership and responsibility for specific project component or area
  • Act as a mentor and coach to other less experienced members of the team.

We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming industries, society and even the workplace. Together we’ll do things generations before couldn’t dream of. Join us.


  • Educate system integration (SI) partner and customer staff by sharing detailed functional knowledge regarding the IBM SPM product and applicable solution and enterprise modules.
  • Advise on the functional extensions as necessary to address client specific requirements.
  • Working on site as the IBM SPM functional subject matter expert, giving demonstrations of the software capabilities, performing fit/ gap analysis and advising on the best approach to implementing the IBM SPM product set from a functional perspective.
  • Assist in the determination and documentation of the most effective methodologies and best practice procedures.
  • Provide an expert knowledge of all aspect of the IBM SPM product including the enterprise framework, enterprise and solution modules and associated business and technical services.
  • Working with the business and functions to ensure alignment to business processes and operations by determining the core processes in any program type and identify the common ones.
  • Provision of impartial analysis of the capability of potential solutions during down-selection phase.
  • Hands on business analysis duties including defining and documenting business requirements and business design.
  • Extract, prioritise and document requirements including:

o Use case and/or process flows
o User Stories
o Data definitions and/or logical data models
o Screen design and story boarding
o QA and test case development

  • To scope Proofs of Concepts (POCs), if necessary with technical support.
  • Development of customer presentation material.
  • Lead JAD sessions when required.
  • Analyze requests from Clients and determine whether they are appropriate and definitive requirements.
  • Complete detailed work estimates and the appropriate scheduling activities.
  • Work with the technical team to accurately and clearly articulate the requirement concepts and to ensure nothing is overlooked.
  • Assist in the determination and documentation of the most effective methodologies and best practice procedures.

Required Professional and Technical Expertise

  • Experience in a senior business consultant role working for a large information technology consulting firm OR experience working for a public sector agency, in the delivery of information technology related projects for the Social Security and/or Human Services marketplace.
  • Experience with business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques.
  • Ablity to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes and advising the team on the best approach.
  • Ablity to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope.
  • Responsible for investigative work into problems and opportunities in existing and new services. Drives the analysis and collection of information and creation of to create recommendations for service improvements.
  • Analyses large amounts of complex information and uses it to produce solutions.

Required Technical and Professional Expertise

As per Job Description, and

  • Ablity to analyse current services and processes, and identify and implement opportunities to optimise these. Helps to evaluate and establish requirements using relevant techniques such as gap analysis.
  • Leads others to innovate in their work as well as innovating in their own.
  • Contributes to the creation and maintenance of the target operating model and identifies the impact on operational service.
  • Strong interpersonal and leadership skills.
  • Ability to facilitate meetings with customers, system integration partners and Cúram professionals.
  • Solid team building, problem resolution and decision making skills.
  • Ability to work as part of a team dedicated to delivering quality results.

Preferred Technical and Professional Expertise

  • A comprehensive understanding of how to implement and customize Commercial-off-the-shelf (COTS) social enterprise management (SEM) functionality.
  • A comprehensive understanding of case management functionality and associated business processes of government social enterprises.
  • Directs the strategic approach for stakeholder relationships, establishing and promoting the meeting of stakeholder objectives. Positively influences key senior stakeholders
About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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