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Wallet Operations – Customer Service Specialist

  • Asia
  • April 25, 2021
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

    • Monitor and handle customer enquiries that are escalated to wallet operations, and provide solutions to customers
    • Provide suggestions to improve user experience and reduce volume of customer enquiries
    • Handle customer requests, any special cases or ad hoc tasks
    • Monitor operations alert and resolve issues related to daily wallet operation

Requirements:

    • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
    • Excellent customer service and communication skills
    • Fluent in both English and Chinese
    • Ability to work in both a team environment and autonomously
    • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
    • Strong passion to provide support to customers
Conditions
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire