Volunteer – Customer Support Rep

The task of the Customer Support Rep Volunteer is an important one. These should be volunteers with some insight and understanding of crypto in general, the blockchain, Pancakeswap, various exchanges,

The task of the Customer Support Rep Volunteer is an important one. These should be volunteers with some insight and understanding of crypto in general, the blockchain, Pancakeswap, various exchanges, Metamask, Trust Wallet and Coin98 Wallet, and of course ELONGATE itself. They should be familiar with our White Paper and know how to buy (and sell) ELONGATE, and more importantly know how to explain all of this to others.

Our Customer Support Rep Volunteers have a special role in our public channels and people who need their help can ping them for assistance. If you like helping people resolve issues, understand ELONGATE and crypto this is the place for you!


Responsibilities:

  • Respond as quickly as possible to Customer Support Tickets on Discord
  • Respond as quickly as possible to Customer Support Requesting in TG
  • Answer questions regarding how to buy and sell ELONGATE, walking the customer through the process if needed
  • Answer other questions about ELONGATE to the best of their abilities
  • Verify transactions on BSCscan
  • Inform customers they have been scammed
  • During the initial growth phase, manage customer queries and complaints, direct them to the appropriate teams.
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