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VIP Operations Specialist

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
We are looking for an Operations Specialist to join our Marketing team.

This role involves working with clients within our VIP category by ensuring excellent customer service, supporting backend projects and working closely with our key account managers.

Responsibilities

    • Manage the daily operations of the Institutional Business and the Liquidity Provider Program
    • Review the weekly performance and highlight underperforming participants
    • Manage and setup all back-end system preparation and adjustments
    • Monitor data integrity of reports and the sending process
    • Work with key account managers to resolve issue quickly and ensure result accuracy
    • Establish the process to coordinate with key account managers and other teams (Data, Product, Ops, Marketing, and CS) to resolve issues and support clients

Requirements

    • Experience in operations management
    • Excellent problem-solving and analytical skills to identify process optimization or understand and address potential issues
    • Good attention to detail with the ability to troubleshoot and discover answers quickly and effectively
    • Strong analytical thinking and communication skills
    • Basic knowledge about data analysis tool, proficient using excel is a must
    • Basic knowledge about trading or blockchain technology is a strong plus
    • Bilingual with both English and Mandarin both written and verbal is a plus (As role requires speaking with some Mandarin speaking only clients)
This is an exciting role in our growing organisation and you will be part of a supportive team.

Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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