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UX Researcher – IBM CIC

IBM

Introduction Are you an out-of-the-box and forward-thinker? At the IBM Client Innovation Centre, we are always looking for user researcher superstars to work on multiple exciting projects, in a f

Introduction

Are you an out-of-the-box and forward-thinker? At the IBM Client Innovation Centre, we are always looking for user researcher superstars to work on multiple exciting projects, in a friendly and energetic working environment. If this is you, and you’re eager to learn, whether you have 1 or 20 years of experience, we’d love to hear from you!

Your Role and Responsibilities

We are looking for a user researcher to join an agile scrum team. The role will involve:

  • taking a lead on scoping, planning, conducting and analysing the research by creating research plans, protocols and activities using qualitative, quantitative or mixed-method approaches.
  • analyse and synthesise research findings to translate insights into user needs and opportunities, communicating compelling user insights to the product owner team and wider stakeholders.
  • contribute research findings to enable evidence-based product and design decisions and champion the user to ensure that the product delivers.

Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems?

Required Technical and Professional Expertise

  • Understanding and applying a range of user research methods correctly for different life cycle phases and advising others on these methods.
  • Communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition.
  • Establishing an effective user centred design culture in a team and supporting them to embed user centred design practices into their agile workflow.
  • Convincing senior stakeholders about the benefits of adopting a user-centred approach based on evidence.


Preferred Technical and Professional Expertise

  • Experience in public sector/GDS standards.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK for at least a 2-year period prior to applying. For certain projects, all applicants must be British nationals with 5 years of unbroken residency, ideally 10 years.

Unfortunately, we do not offer visa sponsorship and have no future plans to do so



About Business Unit

The Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world-renowned clients. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment – this enables our employees to build their experience, skill-set and network.



Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.



About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.



Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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