UX Researcher

ABOUT US

We’re like-minded, curious, excitable people here at Chiliz who work well in teams, spread across the globe. Chiliz is a global blockchain company, which powers Socios.com – the creators of Fan Tokens, and the popular fan rewards platform.

Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, Davis Cup, and many more. The curious nature of a Chilizen is what drives this company forward, and since we’re looking to grow even more, apply for your dream role today.

OUR BRANDS & CHANNELS

Chiliz ($CHZ) is our blockchain and digital currency, which powers Socios.com.

Socios.com is the world’s first fan voting and rewards platform. We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences.

ChilizX is a first-of-its-kind mobile and desktop crypto exchange for sports & entertainment products.

THE ROLE

We’re now looking to recruit an empathetic, highly motivated, curious, and energetic UX Researcher to help better understand our customers and their needs and assess solutions to these needs. The researcher would report to and assist the Service Design Manager in a number of projects to support product development.

Responsibilities:

• Preparing, planning and assisting in moderating user interviews and usability Testing sessions:
  • Analyzing the research request with the research manager and the product owner
  • Recruiting participants (experience with User Interviews is a plus)
  • Building a screener
  • Scheduling sessions
  • Helping session planning preparations
  • Following up with participants before and after the sessions
  • moderating some sessions when required and taking notes during other sessions
  • Identifying important moments in the sessions for highlight extracts
  • Compiling notes from different sessions
  • Analyze and synthesize research findings to identify patterns and insights that inform the teams
• Assisting in other qualitative and quantitative product research projects:
  • Build, send, and analyze Surveys (knowledge of ‘Survey Monkey’ is a plus).
• Coordinating app/product/research translations and following up on queries with respective stakeholders
• Conduct heuristic analysis
• Learn and improve with other research techniques like card sorting, journey mapping, problem identification
• Share knowledge and communicate UX to the company via our internal UX research channel.
• Keep listening to the users (customer support, social media, secondary research…)

Requirements:

• A degree related to UX research or at least 1-year experience working in a UX research environment
• Knowledge of qualitative and quantitative research methods, you know the difference between attitude and behavior.
• Experience conducting remote qualitative research (Lookback experience a plus)
• Experience working with MS Office/Google suites
• Highly organized, friendly & communicative, open-minded, precise, empathetic, scientific, adaptable
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Analytical and able to filter through data and turn data/numbers into meaningful stories
• Languages: native or Proficient in English AND Spanish. Italian, Turkish, or Portuguese A PLUS.
• Ability to work on multiple projects concurrently
• Good presentational skills
• It’s a plus if you are passionate about sports
• You are comfortable with the software on mobile phones

You are likely a good fit if you have the following:

• Empathy
• You don’t think you or other members of the team are the user
• You’re passionate about UX research
• You can make the difference between attitude and behaviour
• You think you can still learn more about UX
• You allow yourself to make mistakes and accept when others make mistakes.
• You are comfortable contradicting the main stakeholders
• You do have integrity and a healthy set of values
• You think us before me
• You like communicating/sharing
• You like working as part of a team
• You doubt
• You welcome and act on constructive feedback

If you are a passionate and driven UX Researcher with experience in both qualitative and quantitative research, we would love to hear from you. This is an exciting opportunity to join a dynamic and growing team in Madrid and contribute to the development of innovative products that make a difference in people’s lives. Please submit your resume and portfolio (or examples of work) to be considered for this position.

WHAT WE OFFER

We offer you the chance to grow, learn, flex your creative muscles, and work on a project that is providing excitement to thousands of users. You will do that while working with UX researcher who has 10+ years of experience.

Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too. From HR right through to your team lead, we need this process to work both ways: It’s not just about you fitting in, but about us being the right fit for you too.

Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology? We’ve got offices across the world, over 30 nationalities in our ranks, and the most important superpower of all – flexibility. Our competitive salaries, wellness allowance, healthcare, and pension plan are just the tip of the iceberg. You’ll gain friends, experience, and a good challenge, while we’ll gain you.

Are you ready?