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User Experience Researcher


Introduction Who we are: As an IBM design team, we're creative problem solvers who work together using the latest techniques to craft intuitive user experiences. We're a group of researchers, UX

Who we are:

As an IBM design team, we’re creative problem solvers who work together using the latest techniques to craft intuitive user experiences. We’re a group of researchers, UX designers, and visual designers who enjoy exploring the root causes of our clients’ business problems and collaborating with our development teams to build solutions.

Your Role and Responsibilities

Who you are:

You’re a dedicated UX researcher who is passionate about understanding your users and getting to the roots of their pain points. You’re a skilled interviewer and user tester who knows how to craft the right questions to elicit the most relevant information from your subjects. Furthermore, you enjoy working in diverse teams and value different perspectives. You’re comfortable presenting your findings and recommendations to a broad range of stakeholders around the world. And last but not least, you excel at establishing relationships and networking with the clients you serve. Sound like you? Keep reading.

Your role will be based in the IBM Studio, a buzzing, modern working environment which brings together best-in-class practitioners, technology and workspace. You will work as a researcher across several projects and be an active member of our User Experience team, interacting daily with some of IBM’s 210,000 partner companies worldwide, understanding their needs and pain points and helping to propose solutions.

Required Technical and Professional Expertise
When considering your experience, this is what we’ll be looking for:

  • Real passion for creative, user-centered outcomes
  • Interviewing and user testing skills
  • Deep understanding of UX practices and methodologies
  • Understanding of Design Thinking practices, including workshop facilitation
  • Meticulous attention to detail
  • Experience conducting research using quantitative research methods
  • These are the interpersonal skills that will be valuable in enabling success in the role:
  • Experience working and negotiating with team members and clients
  • Collaboration skills
  • Strong communication and presentation skills
  • Motivation to address underlying problems and challenge assumptions
  • Planning, organizational, and time management skills, with the ability to prioritize own workload

Preferred Technical and Professional Expertise

  • Also, we would be impressed to see evidence of…
  • Adopting remote research tools to conduct studies
  • Experience collaborating remotely with colleagues in global locations
  • Knowledge of Sketch, Invision or other prototyping tools
  • Knowledge of accessibility in design

About Business UnitThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.