Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others....
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
Have you heard about the IBM Garage?
It’s a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. We use Enterprise Design Thinking, our industry-leading IBM Garage Methodology and IBM’s multidisciplinary experts in full speed from the start. We design, develop, test, and deliver solutions. Startup speed. Enterprise scale. We apply user-centric approaches to ensure all features add value for the user and achieve desired client impact.
Your Role and Responsibilities:
Garage Designers in IBM’s Garage are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. As part of an entrepreneurial team, you will lead UX and customer/user journey design for prioritized use cases and minimum viable skills (MVS), often reimagining how work is performed. You will synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services, and brands. You will apply information architecture, research, and evaluation in user design. You will facilitate and lead design sessions with clients and IBM team, using contemporary methods and tools. You will connect the dots at both abstract and tactical levels as 50% of role is software focused and 50% is facilitating. An ideal candidate is empathetic, expressive, inquisitive, and divergent.
To be successful in this role you will need to:
- This is a unique role as you are a Designer leading customer interaction on Design Thinking, UX and UI solution.
- Be skilled in both visual and UX design; have excellent written communication and storytelling skills
- Apply IBM Design Thinking methods, translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
- Work in an Agile, collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
- Build and maintain a trusted relationship with cross disciplinary IBM and client teams
- Turn ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
- Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
- Provide support during discussions with prospective clients, help assess design needs for projects, with a senior designer, help to scope and craft design portion of proposals.
- Upon commencement of engagement, help run design thinking workshops to arrive at minimum viable product (MVP)
- With input from product management and development, design for the best possible user experience of the MVP, while considering all client objectives and design thinking methods.
- Assist in pulling together retrospective presentations to document for the client the value-add of design thinking to their specific project.
- Evangelize design thinking with local team
Required Technical and Professional Expertise
Experience in UX Design with an appreciation of the application of typographic skills, understanding of color and visual hierarchy, iconography, and aesthetics
Experience in in a client facing role, including workshop facilitation, anticipate client needs, and work with peers and executives to help the client have an excellent experience
Experience in using design thinking and agile practices beyond software to all levels of business
Experience in a Lead Designer role with the capability of supporting non-designers mentally make their way through new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
Proven track record of delightful and innovative designs
Imagine and mock-up innovative user experiences
Preferred Technical and Professional Expertise
Experience educating individuals and / or groups in design thinking, capable of observing as non-designers mentally make their way through very new concepts, and ensuring all leave with a clear understanding of the value of design and their role in reaching the ideal user experience
Experiencein a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
Experience designing all manner of software, including applications, web sites, mobile applications, etc.
Experience working with developers
An understanding of interface and user experience design best practices for web and mobility devices
Excellent communication, storytelling, and prototyping skills
Ability to conceptualize quickly and present in-progress work for critique
Project management capabilities is a plus
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementIBM wants you to bring your whole self to work and for you, this might
mean the ability to work flexibly. If you are interested in a flexible working pattern,
please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.