Introduction At IBM Technology Support Services (TSS), we help our clients envision the future by offering end-to-end IT and technology support services, build on top of an unmatched global delivery
At IBM Technology Support Services (TSS), we help our clients envision the future by offering end-to-end IT and technology support services, build on top of an unmatched global delivery network. It is a unique blend of bold new ideas and client-first thinking. If you have affinity with support, understand all about IT infrastructure and technology, can relentlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” TSS is the place for you!
Your Role and Responsibilities
As the TSS Technical Software Pre-Sales you are responsible to provide technical IT infrastructure insight as part of sales team selling support solutions in the Netherlands market.
Technology Support Services (TSS) provides a modular set of technical hardware and software support services, designed to keep the clients multivendor IT environment running around-the-clock.
Our support solutions are backed by trusted product expertise, a globally-enabled support infrastructure with thousands of highly trained support technicians, and benefits from the usage of the artificial intelligence of Watson Agent Assist. You strive to be the client’s technical interface and help clients to integrate and optimize support.
Our advanced technologies and global partnerships with leading server, storage, networking, security and software providers enable you to add value to our clients in this disruptive era. Fueled by the fast adoption of Hybrid Cloud and AI, the TSS support portfolio is quickly expanding also into the (open source) software domain.
In this role you:
- Design and validate complex multi-product support solutions including support for software components of client IT environment.
- Listen and understand customer requirements and can translate to a technology solution.
- Have strong communications skills.
- Position the solution effectively against competition.
- Team well with others and understand how to leverage technical components of IBM to the customers benefit.
- Take pride in being a member of the technical community of IBM and his partners.
- Are a perpetual student, keen on maintaining high skill levels and proper credentials, both internal and external.
- You are part of the global TSS sales organization and you will receive business direction from the Netherlands TSS Sales manager.
Multi Vendor services represents one of the fastest growing TSS offerings. This role offers an opportunity for an ambitious technical profile to develop this business even further!
Required Technical and Professional Expertise
- Fluent in English and Dutch
- Optional knowledge of French
- Knowledge and understanding of the IT Infrastructure domain and specifically of the Opensource Software Domain and Multivendor Software components (Oracle, Microsoft)
Preferred Technical and Professional Expertise
- Experience in signing support contracts (hardware and/or software)
- Proven IT Services experience in the Dutch market
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.