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Technical Writer

IBM

Introduction Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to

Introduction
Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to:

  • maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database,
  • maintain existing and newly developed payroll content in the help center tools
  • maintain related reporting and dashboards

Your Role and Responsibilities
What makes IBM BTO unique:

  • Global communication: want to improve your language skills? We will invest in you!
  • Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • Diversity: different nationalities united in one team
  • Initiative: have ideas for improvements? We want to hear them!

Scope of responsibilities:

  • Draft, proofread, edit & publish high-quality content across multiple online help centres

    • Work with multiple stakeholders across different teams and locations to extract information to translate into usable helpcentre content
    • Research and gather technical and background information to include in the documentation
    • Write DTPs and all other process description content
    • Write communication and training content (including contributions to training delivery) to support change management process
  • Validate content by collecting feedback from users and SMEs to ensure completeness & accuracy
  • Own the maintenance of the content across multiple online help centres

    • Manage the requests to update content
    • Execute the changes of content as per the defined process
  • Prepare and maintain reports and dashboards, analyse help centre usage statistics
  • Monitor, learn and evaluate software developments and the potential impact to help centres

    • Continuous improvement of help centre design & navigation functionalities

What we offer you:

  • Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
  • An induction training that will allow you to smoothly transition into your new role – you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
  • Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses – global communication: want to improve your language skills? We will invest in you!
  • Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • Diversity: different nationalities united in one team
  • Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
  • Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!

Required Technical and Professional Expertise

  • Intermediate HTML
  • Intermediate Excel/Google Sheets skills
  • Outstanding writing, editing & proofreading English ability
  • Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met
  • Ability to explain complicated processes in clear and simplified English
  • Excellent attention to detail
  • Strong communication skills

Preferred Technical and Professional Expertise

  • Website/user interface design experience
  • Content management and/or help centre tool experience
  • Data reporting & analysis experience

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.