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Technical Writer

Company Description Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people

Company Description

Join a movement in which everyone can win.
We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay (known as Clearpay in the UK & EU) has millions of active customers and is offered by the world’s best retailers around the world including Boohoo, ASOS, Marks & Spencer, JD Sports and many others. Clearpay is on a mission to power an economy in which everyone wins.

Clearpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Clearpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Clearpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

The Afterpay Group has recently been acquired by Block Inc. Block is made up of Square, Afterpay (Clearpay in the UK & EU), Cash App, Spiral, TIDAL and TBD. One company built from many blocks, all united by the same purpose of economic empowerment.

Job Description

This role has the option to be fully remote anywhere in the UK.

As a Technical Writer, you’ll be a key member of the Global Merchant Services Team, responsible for providing our merchants with world class information. Merchant Services delivers the fastest, lightest experience in the BNPL space. We will design and deliver creative solutions that maximize commerce while acting as the single point of accountability to the merchant and to Clearpay. Our experts will deliver best-in-class experiences for both buyers and sellers. This global team operates a follow the sun approach having teams based in the UK, US and ANZ. This role gives the opportunity to shape how we communicate with our merchants and create an exceptional first impression.

This role reports to the Performance Improvement Director based in the UK.

You will:

  • Establish an in-depth understanding of Clearpay Integrations, possessing an understanding of our product suite, our integration patterns, and application in the market.
  • Create easy-to-understand product documentation to improve the ease-of-integration for merchants wishing to offer Clearpay.
  • Work with internal teams to understand product documentation requirements to create internal training materials
  • Analyze current content, processes, and tools and make improvements as necessary, working through jira ticket requests for updates and additions.
  • Maintain the Global Merchant Services Knowledge Base


Like us, you’ll be deeply committed to delivering positive outcomes for merchants and passionate about shaping the future of Afterpay.

You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

You will have a track record of digesting and providing technical information and experience in:

  • 2/3 years experience in technical writing
  • Communicating complex concepts to both technical and non-technical audiences
  • Writing and publishing SDK or API documentation for a technical audience.
  • Interpreting example code so that it can be explained to users.
  • Working closely with engineering, product, and merchant facing teams to ensure quality and accuracy of content.
  • Working with Documentation and CRM Software.
  • Working with Salesforce, Guru, Jira
  • Preferably having worked within the Ecommerce industry, including Payments
  • BA/BS in Computer Science or English or equivalent work experience.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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