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Technical trainee – Lenovo FrontEnd Support

IBM

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are looking for a Technical trainee to join us in fall 2021! Our ideal candidate could be someone studying towards Bachelor’s Degree in ICT or similar and being interested in gaining experience in technology support services in a global company.

As a Technical trainee, you will support our Lenovo PC FrontEnd team. You will be responsible for problem determination and action plan creation for Lenovo hardware break/fix service calls. Together with the experienced team, you are the primary technical interface to our clients for the coordination of hardware and/or software support and for the delivery of operational services.

To be successful in this role, your communication skills are critical – both with customers and colleagues. You will answer our clients’ and technicians’ questions, provide support on break/fix service calls, where appropriate, and play a key role in customer satisfaction for service requests. Excellent Finnish and English language skills are required and we highly appreciate prior customer service experience.

If you enjoy problem-solving, have a high sense of responsibility and thrive under time pressure, we think this is a great opportunity for you! With the support from experienced IBMers, you’ll have a chance to boost your learning and build your career in IT industry. Weekly working hours in this role are max 30 hours, with some flexibility to allow you to balance your studies, and the contract duration is up to 12 months depending on your personal situation. We hope you can start in October – November.

We look forward to receiving your application and learning more about you! Please upload your CV, together with a cover letter or profile summary highlighting your skills and ambitions, as one pdf document.

Required Technical and Professional Expertise

  • Basic hardware technical skills
  • Basic software skills
  • Fluent Finnish and English language skills

Preferred Technical and Professional Expertise
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About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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