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Technical trainee – Lenovo FrontEnd Support

IBM

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just

Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Technical trainee, you will support our Lenovo PC FrontEnd team. You will be responsible for problem determination and action plan creation for Lenovo hardware break/fix service calls. Together with the experienced team, you are the primary technical interface to our clients for the coordination of hardware and/or software support and for the delivery of operational services.

To be successful in this role, your communication skills are critical – both with customers and colleagues. You will answer our clients’ and technicians’ questions, provide support on break/fix service calls, where appropriate, and play a key role in customer satisfaction for service requests. Excellent Finnish and English language skills are required and we highly appreciate prior customer service experience.

If you enjoy problem-solving, have a high sense of responsibility and thrive under time pressure, we think this is a great opportunity for you! With the support from experienced IBMers, you’ll have a chance to boost your learning and build your career in IT industry.

We look forward to receiving your application and learning more about you! Please upload your CV, together with a cover letter or profile summary highlighting your skills and ambitions, as one pdf document.

Please note: the contract is part-time and fixed term. Weekly working hours are flexible and limited to 30 to enable you to finalize your studies. Contract duration is 12 months. The employment start date will be in January or February 2023.

Required Technical and Professional Expertise

  • Full professional proficiency in written and spoken Finnish & English
  • Technical education
  • Customer service oriented mind
  • Commitment to one year fixed contract


Preferred Technical and Professional Expertise

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About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.



Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.



Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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