Actively work with customers to answer technical questions via email, phone and chat. Perform technical analysis of customer problem and define plan for fixing…...
Acronis leads the world in cyber protection – solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.
With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.
Actively work with customers to answer technical questions via email, phone and chat
Perform technical analysis of customer problem and define plan for fixing it
Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)
SKILLS & EXPERIENCE:
1+ years of work experience in an applicable industry and role are a plus
Proficiency with Microsoft Windows operating system and computer networking / any Linux or Mac experience
Exceptional customer service approach
Ability to analyze technical issues
Ability to convey technical information effectively
Excellent analytical skills
Fluent Turkish and English (both oral and written, Upper Intermediate as a minimum)