Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM) Expert, you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, Cloud Paks, Monitoring, Event Management, Service Management and Application Resource Management.
The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers:
Provide a single focal point to customers and field personnel for helping the client:
Avoid problems (Preventive)
Avoid reoccurrence of problems after one has occurred (Proactive)
Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)
Provide Proactive Reports, based on client needs/desires
Responsible for ensuring that all contract deliverables are provided
Where appropriate, act as lead, Project Manager or lead TAM across all business units
Practice Delivery Excellence in ClouPak for Business Automation (BPM, BAW, Filenet)
- Ensure worldwide project governance standards
- Act as technical resource and point of escalation for team members;
- Mentor advisors working with clients in the field;
- Engage in identifying and resolving complex problems relating to installation, update, configuration, operations or performance;
- Share knowledge via articles, blogs and remote trainings;
Tools & Processes
- Developing standards and processes to ensure consistency and uniformity across the portfolio.
- Ensure the use of those standards and processes consistently across similar use-cases
- Share architectural best practices and aids to successfully design and implement use-cases
Required Technical and Professional Expertise
Our ideal candidate will be educated to degree level with a technical background. Experiences with software development and technical support are essential; knowledge of Business Automation products (BPM, BAW or Filenet) is a must;
To be successful, you will also need to have:
- Excellent analytical and problem solving skills, be able to set priorities and be excellent in client handling. Client focus, enthusiasm and drive are essential
- Strong technical skills coupled with business intelligence and a deep understanding of customer needs to be transformed into application and operational requirements.
- knowledge of Core Banking components and processes
- Knowledge of Cloud solutions and ability to discuss options as they pertain to relevant software solutions
- Quick to learn, self motivated and proactive
Preferred Technical and Professional Expertise
- Excellent English written and oral communication skills. Other languages preferred
- Comfortable communicating on technical topics but also able to communicate with client management and executives providing regular status info
About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.