This is a hybrid position. Who We Are: Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other c
This is a hybrid position.
Who We Are:
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.
Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Jose, San Francisco, Austin, Malta, Singapore, Hong Kong, Dublin, and Japan.
About the Team:
About the Opportunity:
What You’ll Be Doing:
Administer core CS technologies including contact center solution, quality management solution, workforce management solutions and Zendesk
Understand and translate business requirement into system configurations
Manage a queue of operational requests, prioritising against evolving business priorities
Coordinate system upgrades, Change Requests or production support issue to ensure business continuity
Identify operational weaknesses and help improve or innovate new processes
Collaborate with operational teams and cross-functional partners to ensure efficiency and cross functional alignment as we build and scale
Support a culture of continuous improvement to continually raise the bar of execution
Communicate with vendors for new solution deployment and existing system enhancement and upgrades
Manage third party system integrations
Ensure all documentation, processes and methodologies used, system development and implementation as per industries standards & methodologies
What We Look For In You:
- 3-5 years of experiences in system administration or business analysis, preferably in customer service technologies such as service desk, contact center, workforce management, quality management and chatbot
- Face learner and independent thinker
- Comfortable in a rapid changing environment and in a fast-paced environment
- Team player and customer centric mindset
- Detail oriented and understand project management principles
- Thrive in situations where you can think critically, anticipate issues before they arise and proactively suggest big-picture solutions
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.