Support Engineering Intern

R3

R3 is an enterprise blockchain software firm working with a broad ecosystem of more than 300 members and partners across multiple industries from both the private and public sectors to develop on Cord

R3 is an enterprise blockchain software firm working with a broad ecosystem of more than 300 members and partners across multiple industries from both the private and public sectors to develop on Corda, our open-source blockchain platform, and Corda Enterprise, a commercial version for enterprise usage.
Our global team of over 350 professionals in 13 countries is supported by over 2,000 technology, financial, and legal experts drawn from our global member base.
Our Corda platform is already being used in industries from financial services to healthcare, shipping, insurance and more. It records, manages, executes institutions’ financial agreements in perfect synchrony with their peers, creating a world of frictionless commerce.
Support Engineering is part of the wider Professional Services Team in R3. We strive to deliver a high level of Support to Customers using R3’s Products and Services so we can help achieve success in driving the adoption of Corda Enterprise, and help customers achieve their goals.
We have huge ambitions for our service and we are looking for an intern who can spend the summer supporting us to enhance our JIRA product offerings (Incident Management and Reporting portal) via improvements to the screens and workflows, and associated Support documentation improvements.
You will report to the Head of Corda Support who leads a Global Support team in 3 regions. Your role will be a hybrid role, with elements of Process design, service optimization and documentation.
You will work with Support Engineering to engage with stakeholders across R3 including Supportto assist benchmark the Support services provided to internal / external teams and create a series of recommendations to improve them. You will also review our approach to collecting feedback on the R3 Support offering.

Responsibilities:

    • Assist Corda Support leads with tasks to increase efficiency of the Support function which will be clearly defined and documented.
    • Collate and document feedback from internal and external parties on internal JIRA features, and document recommendations to drive JIRA enhancement.
    • Collate and curate Corda Support documentation and tooling, ensuring documentation is fit for purpose, current and accurate.
    • Assist with preparing materials for external distribution, including summaries of Customer issues, status of relevant topics, and providing monthly updates to internal Stakeholders.
    • There will also be opportunities to enhance internal customer feedback, or following up on existing feedback mechanisms to capture more detail.

Education & Experience

    • Be studying a post-graduate business degree and have a technical background. Or have a technical degree, such as computer science or engineering.
    • Have an interest in technical process analysis with a view to improve their experience.
    • Have excellent skills in both written and verbal communication
    • Have strong time-management skills with the ability to prioritise the team’s work and their own, displaying a degree of flexibility as and when priorities change
    • Be able to work independently and without supervision
    • The ability to summarize complex issues clearly and concisely for dissemination to a non-technical audience
    • Some experience and/or exposure in a technical role would be advantageous
At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.
Please note, the start date for this position is Monday, 20th June (subject to change) and our internship program lasts for 12 weeks; at present we can only consider applicants that commit to these time frames.
Moreover, we cannot provide sponsorship for this position so to be considered, candidates will need to have the right to work in the UK to be accepted.

We hope to be able to offer at least some (if not all) of the 12-week internship in person this year – although this will be dependent on the ongoing pandemic and each countries individual guidelines and restrictions

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