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Social Media Support Specialist – Brazilian & English Speaker -Remote from Poland

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Revolut’s current growth and numbers of new personal and business accounts only reinforced our belief in the vast need across the world for better financial services.
We approach Customer Services at Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.
Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families.

ABOUT THE ROLE
We’re currently looking for well-spoken & highly creative individuals to reinforce our Social Media Support team as specialists. Although the vast majority of the team is located in Kraków, we have already expanded to Porto and Vilnius offices, so feel free to apply regardless of the location! Our team handles cases that have been raised via social media platforms such as our company’s Twitter and Facebook pages, as well as replying to Trustpilot reviews, moderating Revolut Community page & much more. The team helps to maintain Revolut’s positive image on those platforms, by providing replies to public comments & handling direct message conversations with both retail & business users. We guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night. Please consider this before applying.
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WHAT YOU WILL BE DOING

    • Providing our users with an outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service
    • Collaborating with other teams internationally to tackle any customers’ issues
    • Manage and oversee company’s Facebook, Twitter, TrustPilot accounts & more
    • Monitor & moderate Revolut Community page
    • Publicly represent the company in front of hundreds of thousands of users
    • Interact with users via direct messages & assist them with issues they stumble upon (both retail & business product)
    • Multi-task between social media platforms

WHAT YOU WILL NEED

    • You’ll have flawless English language
    • Empathy and love for helping people
    • Ability to explain complex issues in an easy and understandable manner
    • Excellent communication skills
    • Strong attention to detail and analytical skills
    • Driven, self-motivated and highly flexible team player
    • Self-learner, independent problem-solver
    • Prior customer support experience
    • Strong writing skills and great numeracy & IT skills

NICE TO HAVE

    • Experience with social media platforms in previous job
    • Experience with leading your own successful profile on any social media platform
LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.

WHAT WE ARE LOOKING FOR
As our team is a bridge between users and whole Revolut infrastructure, we’re looking for diverse a-players, comfortable to cooperate with variety of roles and tools. You should be able to work autonomously and take ownership. We thrive with the space and responsibility to solve problems. You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.

BENEFITS
Competitive salary
Annual performance based bonuses
All the latest tech you need
Roll with a free Revolut Metal subscription
Private health insurance, Multisport, Mybenefit
SmartLunch (free dinners, if you are working late from the office)

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