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ServiceNow Developer ITSM and ITBM modules – IBM CIC


Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to


A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities

We are looking for motivated, curious and tech-passionate people with a good experience with ServiceNow, in particular a great knowledge of its components and modules.

You’ll work on ServiceNow ITSM and ITBM modules for an important customer.

You’ll need to provide development and maintenance related support for ServiceNow tool implementation and customization.

You’ll develop with Client Scripts, UI policies, UI Macros, Scheduled Jobs, Flow Designer and Background Scripts to expand ServiceNow usage for the clients.

You’ll working on Data Source and building scripts for Transform Map to import the asset/CI data into ServiceNow using import sets.

You’ll use Service Catalog items and complex workflows to automate user’s daily business processes. Building tables, customizing and design forms, fields as per the customer needs.

You have experience collecting customer requirements, writing technical documents and designing solutions.

You have active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills, interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder.

We expect curious, open minded, ready to explore new technological paths young professional, willing to be challenged facing the up to date platforms and the frameworks most required in IBM clients’ projects

Required Technical and Professional Expertise

We are looking for candidates with the following background:

  • Bachelor, University or Master Degree into STEM disciplines (Computer Science, Engineering, Mathematics, Physics, Statistics)
  • Minimal B1 knowledge of English language
  • 3+ experience with ServiceNow as application developer

and skills:

  • ServiceNow ITSM and/or ITBM Module
  • HTML / HTML 5
  • CSS / CSS3
  • JavaScript
  • JSON
  • XML
  • Ajax
  • AngularJS
  • Bootstrap
  • JQuery
  • Jelly
  • Web Services (REST, SOAP)
  • WSDL
  • Microservices

Availability to travel is an additional mandatory prerequisite

Preferred Technical and Professional Expertise

Good JavaScript skills and knowledge of relational databases.

Good knowledge of Now Platform and web services (REST/SOAP). Good knowledge of one or more of ITOM, ITAM, CSM modules.

ServiceNow Certifications.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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