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Service Manager Production Banking

Service Manager Production Banking Country: Spain WHAT YOU WILL BE DOING SCIB-SGTO is looking for a Service Manager , based in our Malaga office. WHY YOU SHOULD CONSIDER TH

Service Manager Production Banking

Country: Spain

WHAT YOU WILL BE DOING

SCIB-SGTO is looking for a Service Manager , based in our Malaga office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander ( www.santander.com ) we are key players in the transformation of the financial sector. Do you want to join us?

Santander Global Technology & Operations (SGTO) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 3000 people in 8 countries (Spain, Portugal, UK, USA, Mexico, Chile, Poland and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

Mission

The Service Manager is the main point of contact for a Business Line regarding Production related topics. He/She ensures the level of service delivered to the Business is improving and aligned with IT investments. He/She is responsible to maintain an adequate synchronization with Business stakeholders and manage Business escalations on Production. He/She is aligned on Business organization and coordinates a selection of Business processes. Collaborate in the preparation of plans and their follow-up: Strategy, best practices, coordination of tasks/suppliers/technical teams.

Activities

  • Ensure IT interactions quality with Business on Production.

  • Develop Domain Business activity expertise within IT teams.

  • Communicate toward Business and coordinate Business impacts in case of Major Incidents.

  • Coordinate major events and process.

  • Define Business chains.

  • Supervise process BSA.

  • Address any concerns or issues a Business user may have.

  • Manage IT Production reporting and Service Level monitoring.

  • Report on Production status and level of service.

  • Define and review regularly SLA with Business.

  • Responsible for the service from the point of view of OPERATION with “end to end” responsibility for the service and ensuring compliance with SLAs through the processes of Incidents, Problems and changes, and always aiming for maximum availability of the service.

  • Collaborate in the creation, execution and monitoring of improvement plans for Global products / services.

  • Make proposals and manage the implementation of improvements in local procedures adapting them to the global processes of Incidents, Problems and Changes.

  • Follow up and validate that the KPIs of the service are met, both globally and locally.

  • Collaborate in the preparation of plans and their follow-up: Strategy, best practices, coordination of tasks/suppliers/technical teams.

We need someone like you to help us in different fronts:

  • Passion / interest for technology and start-up methodology.

  • Desire to Learn.

  • Ability to adapt quickly to new technologies and changes.

EXPERIENCE

  • +5 years.

EDUCATION

  • Nice to have University degree in Computer science or STEM.

  • ITIL Certification.

SKILLS & KNOWLEDGE

  • Good proficiency in English.

  • Client orientation.

  • Empathy .

  • Conflicts management.

  • Continuous improvement.

  • Stress management.

  • Presentation skills .

  • Reactivity .

  • Synthesis .

OTHER INFORMATION

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander

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