SERVICE DELIVERY MANAGER SAP

A propos de Talan

Passionate about digtal, data, IoT or AI and willing to join a dynamic and ambitious team on a human scale?

For more than 15 years, we have been advising companies and administrations and supporting them in the implementation of their transformation projects in Brussels and abroad.

To do so, we rely both on technological leverage and on the strength of our DNA based on collective intelligence, agility and entrepreneurial spirit.

With a presence on five continents and more than 4,000 employees, our goal is to reach more than a €1 billion revenue by 2024. Innovation is at the heart of our development and we are involved in areas linked to the technological changes of major groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.

Our values & playfields:

• Intelligence collective
• Agility
• Entrepreneurship /Intrapreneurship
• Promote diversity/mixity (Support to the Fondation femmes@Numerique…)
• Commitment (employees, partners, schools, associations…)
• Respect for human beings and quality of life at work
• Open-mindedness and inclusiveness

Together, let’s build Talan’s future.

We are looking for a SAP Service Delivery Manager (SDM) with abilities to manage all IT services for maintaining

SAP Alliance (SAP ERP ECC 6.0 and satellites) for a minimum period of one year. Additionally the SDM is expected

to maintain an overview of all ongoing projects on SAP Alliance and to support SAP technical projects (upgrades,

migrations, carve outs, etc. )

SAP Alliance has seen the light in 2004 and is the main backoffice system

modules FICO, MM, SD & HR. The landscape includes SAP BW, SAP Portal and other satellites (Basware,

Brainware, Opentext, …) . Over 50 companies are managed in SAP Alliance and we have over 2500 ECC users (if

you include CATS users by the end of 2022, we will well go over 5000 users).

You will be in lead of all Keep-It-Running & Maintenance services and maintaining service levels towards the

business. You will coordinate with SAP domain leads to achieve the best results for the SAP service and ongoing

projects. You will be the key person for the business and our own IT organization in regards to SAP Alliance.

Next to a thorough IT technical background and good knowledge in SAP, the candidate needs to possess good

organization & management skills, ITSM knowledge as well as the ability to interact with the business to

comprehend their requirements.

Manage the SAP team

Manage SAP domain leads to help them determine the most appropriate strategy and designs to meet business needs

Manage Service Levels towards business

Manage SAP Alliance governance model

Responsible for the SAP Alliance budget & internal cost allocation

Responsible for the overall SAP Alliance roadmap

Follow-up and report on activities to your direct management

Anticipate the needs in term of resources and organization

Follow and understand business processes and delegate the implementation inside the SAP team

Maintain and improve the ITSM setup & processes for SAP Alliance

Manage services rendered by third party vendors & internal IT departments

Coordinate new initiatives on SAP Alliance with the help of the different stakeholders

Actively participate on multiple projects simultaneously

Manage service transition & handover towards new SAP support partner

Good understanding in SAP System Architecture

Able to follow + advice on guidelines and best practices in relation to SAP & ITSM

Must be able to work in a fast-paced environment and juggle multiple requests and internal clients.