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Senior UX Strategist

IBM

Introduction IBM iX is one of the largest digital and design consultancies in the world, with nearly 60 studios and a global network of strategists, designers, developers and data architects. We take

Introduction
IBM iX is one of the largest digital and design consultancies in the world, with nearly 60 studios and a global network of strategists, designers, developers and data architects. We take a human-centered, outcomes-led approach to reinventing industries and delivering exceptional customer experiences for our clients, from large global brands to emerging disrupting companies.

We’re a diverse team of dreamers and makers. For us, work is more than a job – it’s a calling: To build. To design. To code. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. To solve some of the world’s most challenging problems. And we’re looking to expand our team with new perspectives and talents.

Your Role and Responsibilities
In the Senior UX Strategist role, you’ll combine your UX, service design and research skills to help create engaging digital experiences for our clients. You will lead the discovery phase for our projects, run user research, uncover competitive insights, and design UX roadmaps. We’re not looking for a theoretical practitioner but for someone who has hands-on experience in UX design and is able to quickly move from research to actionable insights to product vision.

As a UX Strategist within IBM iX some of your main job responsibilities will be:

  • Shape the strategic direction for our clients and projects, working on everything from future-forward pitches to daring MVP’s and live platforms
  • Shape and conduct research with users, staff and stakeholders to shape a holistic view of the total user experience;
  • Conduct secondary research to set yourself and the team in the right direction;
  • Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives;
  • Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
  • Translate client needs, business and technology requirements and user research into vision documents, wireframes, user flows, mockups and high-fidelity prototypes and user-interfaces, all made possible thanks to continuous feedback and iterations;
  • Lead Design Thinking workshops & Design Sprints together with our clients and internal teams
  • Set-up and lead user validation – usability tests, service safaris, A/B testing, etc.

Your profile:

  • 5+ years relevant working experience in a similar role;
  • Portfolio of projects that demonstrate your skills in UX strategy – from research to envisioning to execution;
  • Attention to detail combined with an ability to move fast and prioritize your work wisely;
  • Creative and passionate about providing solutions to challenging problems;
  • Excellent storytelling skills;
  • Affinity with IT and emerging technologies;
  • Love for qualitative & quantitative data, experimentation and user testing
  • Formal education degree, preferably in a design related track, like Design for Interaction, Digital Design, etc.
  • Willingness and ability to travel up to 4 days a week.


Required Technical and Professional Expertise

  • UX expertise
  • User Research
  • UX testing
  • Workshop facilitation
  • UX strategy
  • orchestration of stakeholders E2E
  • UX coaching
  • English and Dutch language skills


Preferred Technical and Professional Expertise

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About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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