SAP Service Delivery Manager

Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
This specialty is responsible for successful delivery of IBMs largest and most complex ADM Innovation client commitments, as well as possess the knowledge to support the sales of new business opportunities. Individuals within this specialty and skill set manage client engagements, ensuring delivery of solutions for complex IT, business and client requirements. This specialty is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client. Responsible for complex delivery, required skills include: analyzing Business & IT Challenges; applying Strategic Innovative Thinking for Insights; applying Strategic Risk Taking; managing Complex Business Outsourcing Contracts; advising on Large or Complex Engagements; applying Deal Making Techniques to Complex Opportunities; leading Development of Large/Complex Deals/Bids; and applying Risk Management Skills. Engagements may be characterized by a complex combination of technical, business, financial, and human resources issues related to the strategic and tactical direction of the program and / or clients. Programs are normally large and complex situations that are often global in scope and negotiations are conducted at the highest levels. This specialty requires an extraordinary team leader, an astute business person, exhibit exceptional business insight, with executive/boardroom presence and outstanding judgment.

Required Technical and Professional Expertise

  • At least 10 years of end to end SAP IT Implementation Lifecycle experience
  • At least 10 years of SAP IT Project Management experience
  • At least 3 years of SAP S/4 HANA Project Management experience
  • At least 10 years of experience guiding and facilitating executive level business decisions and performing business analysis in cooperation with SAP clients
  • At least 3 years of delivering on Sales targets to grow SAP program growth
  • At least 3 years of delivering on Financial Program management targets to deliver internal results on SAP program delivery
  • Requires experience with Agile Methodologies and Tools

Preferred Technical and Professional Expertise
‘PMI, Agile or related PM certification is an advantage
Technical background in digital and cloud technologies e.g. Java, DevOps, container, etc.
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.