company logo

QA Support

Work from anywhere on the planet! Our HQ is in London but we have teams working remotely all over the world. Are you looking to join a dynamic & forward-thinking marketing agency, specialising purely

Work from anywhere on the planet! Our HQ is in London but we have teams working remotely all over the world.

Are you looking to join a dynamic & forward-thinking marketing agency, specialising purely in Crypto, Blockchain, Web 3 and NFT projects?

Confident you have what it takes to work with some of the best Crypto brands in the world?

Looking to break free of the mundane shackles of the standard marketing agency way of doing things?

If so, you’re in the right place!

Due to our rapid growth within the Blockchain sector, Finixio is now looking for a highly driven professional to join the team as our new QA Support.


Responsibilities:

  • The QA Support is the first point of contact for our client’s requiring support.
  • You must be able to handle customer requests and incidents, whilst maintaining key procedures and documentation such as asset registers.
  • Ability to resolve issues/requests using a guide or procedure; Updating and managing requests and incidents via a ticketing system.
  • Provide any supporting reports to stakeholders as and when required.
  • Have a sympathetic and understanding approach to all service users. Produce any follow up actions and escalate as necessary within the business.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLA.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To allocate more complex service issues to the relevant team.
  • Respond to enquiries from clients and help them resolve any problems.

Skills & Experience:

  • Must have worked in a customer-facing role for 1+ years
  • Customer service and strong communication skills
  • A calm and methodical approach to tasks and solving issues.
  • Able to use basic Microsoft applications, such as Word, Excel.
  • Fluent written and spoken English.

“What’s in it for me” we hear you ask?

  • A brilliant opportunity to grow your career & work with a fun, fast-paced & growing company, prepared to let you shine
  • An entrepreneurial environment where you learn more every day (we more than welcome and support people with their own projects)
  • Build an organisation right from the “beginning”
  • ️ Personal responsibility with a ton of autonomy
  • ️ Truly remote working (Work anywhere in the world)
  • ️ 33/30 free paid days
  • Market leading remuneration and bonuses + revenue/profit shares available
  • A budget for your professional development and ongoing learning
  • An international team with over 35 nationalities


About us:

Based in Central London, but adopting a flexible and remote approach; Finixio is a Lead Generation and Affiliate Marketing company, building websites appealing to audiences worldwide. Our sites cover news, education, comparison and reviews, within the following exciting niches:

  • Cryptocurrency
  • Forex & Online Trading
  • Stocks & Shares
  • Personal Finance, Loans, Banking
  • Cyber Security & Software Technology
  • Casino & Online Gaming
  • Health & Nutrition

As part of a wider group, Finixio was formed in 2018 and is currently home to over 30 Websites / Brands – with more in the pipeline. It is a fantastic time to join our team of specialist digital marketers. With proven track records in our respective fields – we are well funded, highly profitable (yes, already!), and primed for significant growth.

Show more

Leave a Reply