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Payroll Specialist

IBM

Introduction As a Payroll Specialist you will be responsible for executing payroll processes for the assigned set of countries in any of the regions. The set usually includes one big and a couple of

Introduction
As a Payroll Specialist you will be responsible for executing payroll processes for the
assigned set of countries in any of the regions. The set usually includes one big and a couple of small or medium sized countries and corresponding customer service. The assignment of countries may change on a regular basis to ensure the proper backup plan. Gross to net processing for those countries is done by third party providers and as Senior Payroll Analyst you will be required to collaborate with them closely to ensure the customer’s employees are paid on time and accurately. This role will provide you with direct exposure to the customer and will require close collaboration with the customer’s payroll team. The tasks related to payments handling or compliance monitoring and assigned to you may vary depending on the region or between the countries. People successful in this role demonstrate the ability to perform the tasks in compliance with existing procedures, strong customer focus, excellent communication skills, ability to coordinate execution of payroll cycle as well as the proactiveness.

Your Role and Responsibilities
What makes IBM BTO unique:

  • Global communication: want to improve your language skills? We will invest in you!
  • Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • Diversity: different nationalities united in one team
  • Initiative: have ideas for improvements? We want to hear them!


Scope of responsibilities

Payroll Operations:

  • Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
  • Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
  • Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
  • Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, initiating manual payments, uploading payroll payments into the bank system, monitoring the rejected payments)
  • Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
  • Monitor execution of compliance activities if required
  • Perform any activities related to electronic payslips handling
  • Communicate any risks to payroll process or deadlines in accordance with escalation paths
  • Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
  • Report the status of payroll cycle in a timely and accurate manner
  • Support year end processes or any other country specific processes not related to monthly payroll cycle
  • Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels
  • Request DTP updates if required


Payroll Customer Service:

  • Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
  • Actively take part in any activities focused on continuous improvement of customer service
  • Execute all activities in compliance with existing procedures
  • Ensure helpdesk scenarios are up to date


General:

  • Coordinate the execution of payroll cycle or year end projects for the assigned set of countries
  • Act as Ops Lead for the assigned projects related to assigned countries or minor/medium changes in the process
  • Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
  • Act as back-up for team members and/or additional functions as assigned by supervisor
  • Act as a trainer for assigned trainer-delivered, workshadow or recurring courses


What we offer you:

  • Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
  • An induction training that will allow you to smoothly transition into your new role – you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
  • Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses – global communication: want to improve your language skills? We will invest in you!
  • Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • Diversity: different nationalities united in one team
  • Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
  • Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!


Required Technical and Professional Expertise

  • Previous experience in payroll or compensation & benefits operations (2-3 years on independent position)
  • Fluent command of English that enables clear and concise communication
  • Excellent organization and management of own work
  • Ability to coordinate the execution of payroll cycle
  • Accuracy and attention to details
  • Ability to cope with different situations, different requirements, uncertainty and pressure of time
  • Good knowledge and practice in using MS Office


Preferred Technical and Professional Expertise

  • Curiosity and need to understand both the details and the context
  • Quick learner with a desire for continuous improvement
  • Sense of ownership of assigned tasks
  • Attitude to view problems as issues to be solved rather than obstacles

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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