Operations Support Analyst

Description:

This position will see you working within the Operations Support team, acting as first line support for LMAX Exchange, LMAX Broker and LMAX Digital clients, covering a range of asset classes including Spot FX and Spot Cryptocurrencies.

Main Duties & Responsibilities:

• Maintain and monitor the operation of LMAX Exchange and LMAX Digital platforms and ensure orderly markets
• Monitor pricing by liquidity providers and liaising with relevant trading teams
• Troubleshoot queries and issues raised by clients
• Provide technical support to clients and technology providers. This will involve support for API integration and ongoing technical support.
• Produce and distribute daily, weekly and monthly reports, and analyse data to provide ad hoc reports
• Execute daily reconciliations and settlement reporting.
• Escalate and provide thorough details of trade issues to relevant teams
• Monitor Member Credit Limits
• Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
• Triage incidents and requests in line with processes
• Monitor slack and other tools
• Escalate as required in line with processes
• Shift work covering 5-day work week, split across UK and US business hours, Monday to Sunday
• Build strong relationships with clients and third-party vendors
• Maintain Operational and Technical documentation including process documents and market information documents
• Liaising closely with various internal teams including Operations, Sales, IT/Development, Compliance, and Finance

Requirements:

Essential Skills / Experience:

• Willing to work shifts split across a 5-day work week (UK and US business hours, Monday to Sunday).
• Excellent written and verbal communication skills
• Proficient at using Microsoft Excel
• Basic IT knowledge
• Ability to provide clear, efficient, and concise communication
• Ability to understand complex financial products, including corporate actions
• Ability to understand Exchange technology and technical concepts
• Ability to work independently, a self-starter, innovative and a team player
• Enthusiasm to take on new tasks and flexibility in working to meet deadlines
• Drive and determination, ability to work in a dynamic, fluid organisation
• Demonstrate a high level of professionalism in the workplace

Desirable Skills / Experience:

• University degree or equivalent
• Experience working in an operational and/or technical support role
• Experience working in an Exchange environment
• Experience in or knowledge of the financial sector and the trade life cycle
• Knowledge in the FIX protocol, Python, Java &.NET APIs (preferred but not essential)