Operations Support Analyst

Description: This position will see you working within the Operations Support team, acting as first line support for LMAX Exchange, LMAX Broker and LMAX Digital clients, covering a range of asset

Description:

This position will see you working within the Operations Support team, acting as first line support for LMAX Exchange, LMAX Broker and LMAX Digital clients, covering a range of asset classes including Spot FX and Spot Cryptocurrencies.

Main Duties & Responsibilities:

  • Maintain and monitor the operation of LMAX Exchange and LMAX Digital platforms and ensure orderly markets
  • Monitor pricing by liquidity providers and liaising with relevant trading teams
  • Troubleshoot queries and issues raised by clients
  • Provide technical support to clients and technology providers. This will involve support for API integration and ongoing technical support.
  • Produce and distribute daily, weekly and monthly reports, and analyse data to provide ad hoc reports
  • Execute daily reconciliations and settlement reporting.
  • Escalate and provide thorough details of trade issues to relevant teams
  • Monitor Member Credit Limits
  • Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
  • Triage incidents and requests in line with processes
  • Monitor slack and other tools
  • Escalate as required in line with processes
  • Shift work covering 5-day work week, split across UK and US business hours, Monday to Sunday
  • Build strong relationships with clients and third-party vendors
  • Maintain Operational and Technical documentation including process documents and market information documents
  • Liaising closely with various internal teams including Operations, Sales, IT/Development, Compliance, and Finance

Requirements:

Essential Skills / Experience:

  • Willing to work shifts split across a 5-day work week (UK and US business hours, Monday to Sunday).
  • Excellent written and verbal communication skills
  • Proficient at using Microsoft Excel
  • Basic IT knowledge
  • Ability to provide clear, efficient, and concise communication
  • Ability to understand complex financial products, including corporate actions
  • Ability to understand Exchange technology and technical concepts
  • Ability to work independently, a self-starter, innovative and a team player
  • Enthusiasm to take on new tasks and flexibility in working to meet deadlines
  • Drive and determination, ability to work in a dynamic, fluid organisation
  • Demonstrate a high level of professionalism in the workplace

Desirable Skills / Experience:

  • University degree or equivalent
  • Experience working in an operational and/or technical support role
  • Experience working in an Exchange environment
  • Experience in or knowledge of the financial sector and the trade life cycle
  • Knowledge in the FIX protocol, Python, Java &.NET APIs (preferred but not essential)

Department:
Operations

Location:
London

Contract:
FULL-TIME

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