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OIO Delivery Project Executive (m/w/x)


Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to


At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

  • Provide Account Leadership for overall delivery as per the Ruby OIO contract.
  • Responsible for a high client experience and establishment of a client relationship with all client stakeholders.
  • Responsible for the identification and execution of opportunities to improve performance against the business plan.
  • Manage contract cost, project schedules and project deliverables.
  • Lead the contractual agreed Ruby meetings with the client.
  • Plan and implement Continuous Improvement Program.
  • Responsible for the achievement of SLA objectives and compliance with Contract terms and conditions relating to the Ruby OIO.
  • Complies with all aspects of Service Delivery Management process.
  • Implements and ensures compliance with documented key Operations Management practices and procedures specifically for Services provider within the Ruby OIO.
  • Responsible for the provision of SLA and performance reports as contracted.
  • Responsible for the achievement of financial, time and customer satisfaction objectives for assigned Clients and related projects.
  • Responsible for escalation of Critical Situations, resolution of issues impacting in Service Delivery.
  • Maintain a business relationship with IBM stakeholders to ensure that the services to the client meet or exceed agreed SLA’s and generate a outstanding client expierence.
  • Provide functional guidance to the various involved team members to deliver the Ruby OIO services.
  • Receive functional guidance from the account lead and the lead brand (TSS) in Switzerland.

Required Technical and Professional Expertise

We are looking for a professional with:

  • Program and Project Management Experience
  • Account Leadership
  • Managing of complex infrastructure contracts
  • Strong governance experience
  • Delivery and Service Management
  • Client Satisfaction
  • Outstanding communication skills
  • Working in an international environment.

Preferred Technical and Professional Expertise

  • ITIL certification
  • Good IT knowledge

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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