Norwegian speaking customer service agent (Remote job)
Xtended Gaming brings a new and innovative approach to the world of igaming through web3, NFT, blockchain and fintech technologies. Taking our customers entertainment needs into consideration we AIM t
If you have passion for igaming, crypto, NFT, blockchain and fintech get in touch with us, as we are looking for Customer Service Agents!
You will be part of a Customer Service Team, providing our customers with exceptional service. Starting from exceeding their expectations, to a personalized approach, and resolving any queries on the first point of contact
Your daily tasks will include
- Replying to customer queries via Live Chat and emails
- Resolving, investigating and escalating any customer queries
- Collaborating with internal and external teams to resolve customer queries within appropriate timescales
- Providing exceptional customer service
- Being proactive with customer needs
- Providing feedback and think outside of the box to improve customer experience
This role will fit you well if you are:
- Fluent in verbal and written Norwegian and English
- Exceptional communication skills and a team player
- Able to multitask and go extra mile to resolve customer needs
- Tech savvy, skilled with computer and new technologies
- Adjust to any situation that may arise
- High Empathy skills
Good to have skills:
- Previous experience in customer service
- Knowledge of cryptocurrencies, casino games and NFT
- Any additional language skills
What do we have to offer:
- Remote work with everything you need to deliver exceptional service
- Learning and development opportunities
- Potential to grow in an expanding business
- Monthly work from home subsidy of 100 euro
- Private health insurance
- Annual Overseas Company Away Trip
- Office in Marbella, Spain
- Temp workspaces in Sliema & Birkirkara
Additional information
This role involves working on weekends and bank holidays. Working pattern is based on a monthly schedule and is shift oriented to provide 24/7 service coverage.
If you are interested and would like to know more about this opportunity, do not hesitate to apply and ask for more details.