Norwegian speaking customer service agent (Remote job)

Xtended Gaming brings a new and innovative approach to the world of igaming through web3, NFT, blockchain and fintech technologies. Taking our customers entertainment needs into consideration we AIM t

Xtended Gaming brings a new and innovative approach to the world of igaming through web3, NFT, blockchain and fintech technologies. Taking our customers entertainment needs into consideration we AIM to XTEND their gaming journey to a new level by providing seamless, easy and un interrupted experience during their stay with us.

If you have passion for igaming, crypto, NFT, blockchain and fintech get in touch with us, as we are looking for Customer Service Agents!

You will be part of a Customer Service Team, providing our customers with exceptional service. Starting from exceeding their expectations, to a personalized approach, and resolving any queries on the first point of contact

Your daily tasks will include

  • Replying to customer queries via Live Chat and emails
  • Resolving, investigating and escalating any customer queries
  • Collaborating with internal and external teams to resolve customer queries within appropriate timescales
  • Providing exceptional customer service
  • Being proactive with customer needs
  • Providing feedback and think outside of the box to improve customer experience


This role will fit you well if you are:

  • Fluent in verbal and written Norwegian and English
  • Exceptional communication skills and a team player
  • Able to multitask and go extra mile to resolve customer needs
  • Tech savvy, skilled with computer and new technologies
  • Adjust to any situation that may arise
  • High Empathy skills


Good to have skills:

  • Previous experience in customer service
  • Knowledge of cryptocurrencies, casino games and NFT
  • Any additional language skills


What do we have to offer:

  • Remote work with everything you need to deliver exceptional service
  • Learning and development opportunities
  • Potential to grow in an expanding business
  • Monthly work from home subsidy of 100 euro
  • Private health insurance
  • Annual Overseas Company Away Trip
  • Office in Marbella, Spain
  • Temp workspaces in Sliema & Birkirkara


Additional information

This role involves working on weekends and bank holidays. Working pattern is based on a monthly schedule and is shift oriented to provide 24/7 service coverage.

If you are interested and would like to know more about this opportunity, do not hesitate to apply and ask for more details.

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