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MILSATCOM Technician

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored, cost effective, quality services and solutions. Our Vision is to exceed customer expe

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored, cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

The MILSATCOM technician will report directly to the MILSATCOM Supervisor/ MILSATCOM Assistant Supervisor. This position is located at Thule AFB, Greenland.

The MILSATCOM (MSC) technician is responsible for performing Operations and Maintenance (O&M) of the Military Satellite Communications functional areas, including Tech Control Facility (TCF), Military Satellite Communications (MILSATCOM), and Consolidated Communications HEMP Room (C2HR). The MSC technician will be responsible for the O&M of the equipment systems that comprise the Defense Communications Satellite Subsystem (DCSS), AN/GSC-39C Defense Satellite Communications System (DSCS), AN/GSC-52(v)5 Defense Satellite Communications System (DSCS), AN/FRC-181(V)2 MILSTAR Satellite System, and the Defense Information Systems Network (DISN). Other duties and responsibilities may be assigned to meet the changing needs of contract performance.

Essential Duties and Responsibilities:

  • The MILSATCOM technicians will cross train in all functional areas as listed in the basic functions.
  • Conducts on-the-job training for other personnel.
  • Is responsible for performing operations and maintenance, troubleshooting, fault isolation and repair actions as needed.
  • Performs monitoring, configuration and operations of all equipment within the MSC functional area.
  • Performs Preventative Maintenance Inspections (PMIs), equipment checks, and meter readings on a daily basis.
  • Documents Maintenance Data Collection (MDC) efforts using the Integrated Maintenance Data System (IMDS).
  • Activates, changes, and deactivates circuits in accordance with Telecommunications Service Orders, including pre-activation circuit conditioning, testing and reporting.
  • Works with Network Control Terminals (NCT), users, Network Operation System Centers (NOSC), and other facilities with timely troubleshooting and restoration of communications.
  • Performs circuit action duties (service restoration, Implementation, Testing, and Acceptance [IT&A]) and documents actions and findings using the Facility Circuit Information Tracking (FACIT) database.
  • Creates and submits appropriate reports (satellite equipment reports, outage reports, unscheduled event reports) as needed. Prepares, coordinates, and updates authorized and emergency service interruptions with all affected facilities.
  • Processes messages within the guidelines of the Performance Work Statement and applicable directives.
  • Operates and maintains the Communications Processing System in accordance with Air Force Space Command (AFSPC) directives.
  • Conducts inventories of all COMSEC material on a shift, daily, weekly, or monthly basis. Completes crypto updates and verifies proper destruction practices are being followed and annotated on the correct forms. Executes the proper actions for incoming and outgoing classified documents and equipment. Ensures the proper documentation and packaging of these items is completed. Executes Emergency Action Plans (EAP) when directed to do so.
  • Utilizes the appropriate operating instructions (COI), Technical Orders, Defense Information System Agency (DISA) Circulars, and commercial manuals in the operation and repair of equipment. Ensures operational availability requirements are satisfied in accordance with the PWS.
  • Comprehends technical data and is able to use test equipment for system troubleshooting and repair.
  • Accountable for supply point and bench stock inventories.
  • Performs additional duty responsibility as directed by the MSC Supervisor or Assistant Supervisor.

Educational/Training Requirements:

  • High school diploma and completion of civilian or military SATCOM training, Technical Control training or the equivalent.
  • COMPTIA Security + certification required.
  • Must have an Active Security Clearance.

Required Skills/Experience:

  • Excellent communication skills both written and verbally


  • Works under the general supervision of the MSC Supervisor and/or Assistant Supervisor.

Work Environment:

  • Expected to be able to lift to 20-to-30-pound loads on occasion in a normal working office environment and may work extended hours on weekends and holidays. Travel throughout the Thule Defense area is routinely required. Rotation schedule will be 8 weeks on and 5 weeks off with possibility of adjustment. A 66-hour work week will be the norm.
  • Thule AB, Greenland, is located approximately 755 nautical miles north of the Artic Circle with a transitory Military, DoD Civilian and Foreign National population. Ambient temperatures during the nine-month winter, where at least three months are in 24/7 total darkness, range from the mid 20-degree F, to – 40/-60 F with often sustainable winds of 35 to 60 mph for extended periods. Though food and shelter are provided, sustainment of resupply items, to include medical supplies are tied to the Air Mobility Command cargo schedule and compatibility with changing weather patterns. Communication back to the US remains as spotty as the weather and AMC cargo delivery as Thule is tied to satellites and satellites do not like bad weather.
  • Daily, there are no improved roads, merely hard packed dirt, and tundra. Taxi service to work centers, dining, medical and individual quarters are available on a 24/7 basis and wait times vary. The Army Post Office (APO) receives mail (supplies and medications) once a week, though often delayed during the nine-month winter weather for various reasons, therefore medication resupply is not consistent. The arid climate, extreme temperature range within the coldest season, basic transportation being by foot and the frequency for isolation for various reasons (to include up to 72 hours/week at work) make for a challenging environment.

Physical Demands:

  • Walking, siting, typing, bending, and lifting items as required within position requirements.
  • During storm season (Sept through early April) it is not uncommon to be confined to either your quarters or your work center for extended periods of time (18 to 24 hours; up to 3 or 4 days) Medical facilities are available and amount to little more than a Critical Care/triage facility with more aggravated medical issues transported off-island once arranged. Because of the location and minimal transportation assets, arrangements can take anywhere from 4- to 10-days to evacuate a medical casualty.

COVID-19 Requirement: InDyne, Inc. is committed to safeguarding the health of its employees and their families, as well as its customers and visitors. As a federal contractor, InDyne, Inc. must comply with Executive Order 14042: Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors. InDyne, Inc. must also comply with all customer, federal and state regulations pertaining to COVID-19 safety protocols. InDyne, Inc. requires all newly hired employees, in the United States, to be fully vaccinated prior to their start date. Proof of vaccination is a condition of employment, unless a request for reasonable accommodation for medical or sincerely held religious beliefs has been approved.

****InDyne is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call our Human Resources department.

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