Junior Technical Support Engineer

Coinfirm is a global leader in AML & RegTech for blockchain & cryptocurrencies. Coinfirm is full of professionals with experience in litigation, finance and IT powering the mass adoption of blockchain. Offering the industry’s largest blockchain coverage – over 5,600 cryptocurrencies and protocols supported – Coinfirm’s solutions are used by market leaders including industry heavyweights such as Binance, Crypto.com, Huobi Global and Celsius Network.

Right now, for our Customer Success team, we’re looking for a

Junior Technical Support Engineer

In this role, you will be responsible for:

• Addressing user tickets regarding hardware, software and networking
• Directing unresolved issues to the next level of support personnel
• Helping in the development of technical documentation and manuals
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Referring to internal databases or external resources to provide accurate tech solutions
• Preparing accurate reports in a timely manner
• Taking care of individual clients via e-mail, product platforms, and other channels
• Configuration and maintenance work
• Monitoring systems and applications
• Assisting the Sales Team in the pre-sale services
• Working closely with the Tech team & Developers in the post-sales services & bug fixing
• Attending online meetings with clients
• Coordinating the internal flow of the information between departments

We are looking for somebody, with:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Ability to provide step-by-step technical help, both written and verbal
• Fluent in English (Polish and any additional language is a plus!)
• ‘Client first’ approach
• Analytical mind and problem-solving skills
• High level of communication skills
• Interest in the blockchain technology
• Understanding how HTTP protocol works
• MySQL basic skills
• Independence in taking actions and responsibilities for given tasks
• Availability to work on shifts (after 5 PM or over the weekends)

In return, we offer…

• An amazing opportunity to enter a booming industry and to influence the future of blockchain technology
• A competitive salary
• Never-ending possibilities to learn new skills with a diversified range of tasks
• Being part of a motivated, dynamic and international team of professionals
• Flat hierarchy with short decision-making processes
• Easy-going, non-corporate atmosphere.