JIRA Administrator

About Ledger Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, with offices in Vierzon, Montpellie

About Ledger

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, with offices in Vierzon, Montpellier, Grenoble, London, Geneva, Singapore, New York, Portland – Ledger has a team of 700+ professionals developing a variety of products and services to safeguard cryptocurrency assets for individuals and companies – including the Ledger hardware wallets line already sold in 180 countries.

As part of its strong growth the Ledger Infrastructure team is seeking an experienced JIRA administrator to take ownership and control of our JSW and JSM environments. The successful candidate will have a demonstrated ability of collaborating with stakeholders to understand and identify requirements and develop technical solutions fit for purpose.

Primary Responsibilities

  • Act as the primary point of contact within the organization for all JIRA SW and JIRA SM related issues servicing requests regarding, support, functionality and features.
  • Audit the environment seeking opportunities for improvement to standardize and align the existing projects and workflows
  • Lead the management and development of the tools in-line with strategic business objectives.
  • Creation, management and support of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
  • Meet with stakeholders to identify JIRA needs and implement them as appropriate.
  • Perform requirements gathering; business process workflows, process improvements for existing JIRA workflows and processes, identifying where functionality can/cannot meet user requests.
  • Install, manage and administer Jira add-ons, plugins, and extensions.
  • Increase cross project interactions to reduce friction between teams leveraging JIRA filters, reporting, dashboards, workflows, fields, and JIRA automation.
  • Create and maintain detailed technical as well as user facing documentation and training materials
  • Development and promotion of best practice usage of our JSW and JSM environments
  • Assist with definition and implementation of ITSM processes within Infrastructure department.
  • Support users through training

Requirements

  • 2+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
  • Minimum of 3 years hands-on experience working with the Atlassian product suite, specifically JSM and JSW
  • Previous experience monitoring, troubleshooting and maintaining the system, enforcing data security and ensuring performance optimization
  • Improve JIRA security. Set access permissions for JIRA projects and spaces. Manage user permissions for tools according to the needs of projects and teams
  • Test new versions of the tools and plug-ins to review capabilities
  • Review and optimize licensing landscape
  • Track JIRA developments – research and utilize industry standard methods and techniques.
  • Previous experience with JIRA Insight and JIRA Portfolio
  • Previous experience with ITSM systems including Jira Service Desk
  • Ability to write custom JQL (Jira Query Language).
  • LDAP integration experience.
  • Scripting: REST API between Atlassian Jira/Confluence and other tools
  • Internet protocols: DNS, HTTP, TCP SSL
  • Strong analytical skills.
  • You’re English is good if not great
  • Previous experience developing workflows in an enterprise environment.

Bonus Points

  • Microsoft SQL Server, MySQL or Postgres Database administration skills.
  • Relevant certifications – ITIL, SAFe, AGILE, ScrumJIRA Certification « ACP-100 Jira Administrator »
  • Experience using Groovy scripts with JIRA
  • Experience managing Confluence
  • You speak French

You demonstrate

  • The ability to work in a dynamic agile environment
  • You are rigorous and have a real sense of organization.
  • You are committed to customer satisfaction.
  • You have strong work ethic with good time management skills.
  • You can manage multiple responsibilities with tight deadlines.
  • You have excellent problem solving and process implementation skills.

Benefits:

  • Compensation package and ESOP according to the Company policy
  • Flexible working hours, remote-friendly environment
  • Strong focus on personal development including internal/external trainings and attendance to conferences
  • Internal talks, technical meetups and hackathons
  • High performance office equipment
  • Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Meal Vouchers with Swile.
  • Annual company outing for Ledgerdary Days plus infrequent parties, snacks and drinks

Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

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