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IT Support Specialist

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems among others;
    • Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests;
    • Routing those Incidents and Service Requests that require reassignment to other Service Teams;
    • Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible;
    • Continually observing a security-aware approach;
    • Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency;
    • Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools;
    • Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis);Taking ownership of the system and service monitoring focusing on implementation and continuous improvement;
    • Handling of all customer-related activities initiated by IT Operations across the group;
    • Ensuring full cooperation and effective communication with various departments.

Requirements

    • Bachelor’s Degree in Computer Science/Information Systems or any other related field;
    • Strong background in OSX & IOS devices;
    • Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.);
    • Fluency in English is a must. Other languages are considered an asset.
Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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