IT Support Analyst

IT Support Analyst

What we do?

As a pioneer for digital transformation GFT develops sustainable solutions across new technologies – from cloud engineering and artificial intelligence to blockchain/DLT. With its deep technological expertise, strong partnerships and comprehensive market know-how GFT offers advice to the financial and insurance sectors. We have been recognised for our engineering excellence and work side by side with our clients in an agile way to solve their most challenging problems. Companies gain easy and safe access to scalable IT applications and innovative business models.

Who are we?

GFT are a modern company with a passion for technology that thrives on collaboration with our clients and celebrates success with our team. We are an organisation that empowers you to not only explore but raise your potential and seek out opportunities that add value. At GFT, diversity, equality, and inclusion are at the core of who we are. Ensuring a diverse and inclusive working environment for all communities is one of the main pillars of our diversity strategy, based on our core values and culture. We have been certified for 2022/23 as a ‘Great place to work’ in the UK. So, if you want to have the opportunity to work with an outstanding and progressive organisation this position could be right for you.

Role Summary

As our IT Support Analyst you will assist our employees with the installation, configuration, and ongoing usability of laptop computers, mobile phones, peripheral equipment and software within established standards and guidelines. This will include supporting the growing UK region in addition to employees located remotely around the Globe. Our IT Support Analyst will also be able to resolve technical problems with desktop computing equipment and software..

We’re Looking For Someone Who:

• Good English both verbal and written skills
• Is detail oriented and enjoys maintaining and improving on technology processes
• Is able to follow through tasks to completion and has good time management skills and is comfortable taking initiative and solving problems – you are a go-getter
• Will readily jump in to help with large projects, but is equally happy with daily tasks and believes that no project is too small to do well
• Is interested in assisting GFT’s company culture efforts: you are caring, collaborative, creative, courageous and committed

Role Responsibilities

• Assisting employees with their computer laptop systems
• Providing computer support services both for software and hardware
• Testing of computers and ensuring that computer systems are functioning properly
• Physical setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Individual assessments of computer systems to identify the problem(s)
• Help in examination of network servers equipment and maintenance
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• On-going training of our employees and through our induction programme
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Required Experience

Technical Skills: Desktop

• Windows 10
• Microsoft Office 365
• macOS
• Apple iOS (iPad & iPhone)

Behavioural Skills:

Our IT Support Analyst will have excellent inter-personal and communication skills and is experienced and enjoys dealing with clients/users at all levels. You will be able to prioritise and multi-task. To succeed in this role you will be self-motivated with good organisational and time management skills to effectively cover all areas of responsibility.

What can we offer you?

At GFT we offer a flexible hybrid working environment. The majority of our roles are determined by client requirements, but the expectation is that you will be required on client site 1 or 2 days a week (this may vary depending on client requirements and could go up or down). From a non-client standpoint, we encourage everyone to travel into a GFT office periodically to build a rapport with the wider GFT team and to ensure you feel connected with your peers/colleagues.

Every individual at GFT co-creates a mapped career path with growth opportunities, the ability to diversify, access to amazing Learning and Development programmes in an environment of collaboration, flexibility and support. We believe that investing in employee development promotes innovation and job satisfaction. The strategic relationships we have with industry leaders gives you unprecedented access to emerging technology and the opportunity to be part of the conversation of the future of digital.

GFT is an equal opportunities employer and we are committed to ensuring our recruitment processes are inclusive. Selection for employment at GFT will be on the basis of performance and ability. Where possible, GFT will capture applicants’ diversity demographics as part of its recruitment processes to promote it’s DEI agenda.

Founded in 1987 and located in 15 countries to ensure close proximity to its clients, GFT employs over 10,000 people globally. We provide our people with career opportunities in all areas of software engineering and innovation.