Introduction The IBM Client Innovation Center (CIC) is an innovative and exciting part of IBM, working as IBM Global Business Services’ technical delivery partner. We continually innovate for our
The IBM Client Innovation Center (CIC) is an innovative and exciting part of IBM, working as IBM Global Business Services’ technical delivery partner. We continually innovate for our customers, employees and shareholders. Our Technical Skills range from Application Development, Testing Services, Technical Support through to Cloud and Artificial Intelligence. Your work will power IBM and its clients globally, collaborating and integrating code and processes into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!
Your Role and Responsibilities
The Salesforce Administration work with stakeholders to define requirements and to customize the platform; understands how to make the platform work for the client need. You’ll be a part of a highly collaborative group of individuals who are passionate about providing an innovative digital customer experience, while continually pushing each other to grow and have fun.
Required Technical and Professional Expertise
- 3 years of experience in Manage Salesforce security including roles, profiles, sharing rules, workflows and groups
- 3 years of experience in Maintain and customize Sales Cloud and Service Cloud applications.
- 3 years of experience in Build custom reports, dashboards, and workflows
- 3 years of experience in Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues
- 3 years of experience in training materials and provide training and support to SalesForce.com end users
- 3 years of experience in Maintain database for integrity and accuracy including cleansing and duplicate record management
- 3 years of experience in Manage all sales related technical resources and migration of data into Salesforce
- 3 years of experience in Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
Preferred Technical and Professional Expertise
One of the following certification:
Admin, Advanced Admin, App Builder, Sales Cloud Consultant, Service Cloud Consultant
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.