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IT Business Lead – Field Operations (based in Cork)

Job Details What you will do Looking for a position with an influence on international IT solutions? Join our team in Cork as IT Business Lead! (Cooperation can be partially remote) Joh

Job Details

What you will do

Looking for a position with an influence on international IT solutions? Join our team in Cork as IT Business Lead! (Cooperation can be partially remote)

Johnson Controls is undergoing a business transformation programme. Many initiatives are technology-enabled. To ensure success, our IT and business strategies are closely aligned.

This leadership role is passionate about establishing a partnership between business and IT, earning credibility and trust within the business through demonstrating forward-looking thinking, improving IT advice, reliable services and successful delivery of the right solutions in the right way to achieve the right results within EMEALA region.

How you will do it

  • Establish or develop further relationships with key business partners, understand their strategic direction and goals, demands, critical business capabilities (both existing and missing), risks and constraints. Define a structured engagement and internal account management plan to enable a regular dialogue between business, IT and, where required, external partners.

  • Support IT director in formulating business IT strategy and investment plan for the next 3-5 years. Involve in planning the delivery of “To Be” capabilities as per existing and future IT strategic roadmaps.

  • Document high-level business requirements and business process improvements to identify suitable solution options for local demands. Consider an opportunity for “re-use/ leverage previously made investments”, and/or alignment with existing roadmaps for “in flight” standard solutions, and only then any new solution options to increase business benefits.

  • Own and/or manage the regional IT projects as per defined priorities

  • Support extended IT organisation in driving towards simplification of the current IT landscape through proactive preparation of cases for legacy replacement and discouraging any further investment into the legacy environment unless it is due to compliance/must-have fix.

  • Explore and define use cases for the application of Artificial Intelligence, Machine learning, Augmented reality, Virtual reality, blockchain, robotics, voice recognition and other technological advances. Where appropriate, prepare a case for proof of concept, trial, pilot and adoption.

  • Identify “quick wins” especially in but not limited to the area of end-user efficiency by using investments in O365, Oracle, Salesforce and other future-proof platforms.

What we look for


  • Business Relationship Management, Project Management or IT Business Partner experience, working within complex matrix international organization

  • Expertise in various areas such as Field Service (ServiceMax, Oracle Field Service Cloud, Skedulo, IFS, ServiceTitan or similar) or Systems engineering (engineering design & calculation tools or product lifecycle management PLM, Selection navigator, Product configurator)

  • Sound knowledge of Project Management practices and principles, Waterfall and Agile methodology

  • Strategic mentality combined with a hands-on approach to get initiatives to successful completion

  • Sophisticated skills in stakeholder management including exposure to C-level

  • Good awareness of business process analysis, system assessments and business analysis standard methodologies

  • Understanding of Business Change Management

  • Experience in crafting demand in alignment with defined road maps and strategic priorities

  • Proven knowledge of preparing business cases based on scenario planning and multiple options analysis

  • Process design documentation experience using flow charts

  • Good knowledge of data analysis and reporting

  • English language to a business proficiency level


  • Experience in manufacturing/engineering/construction industries

  • Oracle Fusion and other Oracle products experience in deployments

  • Merge & Acquisitions overview

  • Other European foreign languages as French or German

  • Understanding of TOGAF, Business Architecture and experience of delivering business artifacts

  • BRMP, Agile or Scrum certification

  • Familiarity with support and service delivery processes ideally in line with ITIL v3-4

  • Master’s Degree in Business, Computer Science, or Information Systems

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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