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IT Automation Consultant


Introduction IBM Expert Labs team are consultants, integration experts, business process automation specialists, Technical Account Managers, and project managers working on customer projects on I


IBM Expert Labs team are consultants, integration experts, business process automation specialists, Technical Account Managers, and project managers working on customer projects on IBM software deployment, migration, health checking, and solutions troubleshooting.

We ensure that customers can successfully perform their everyday business and rely on undisrupted and quality service from IBM software-powered solution implementations.

As a team, we’re based in beautiful Kraków, where we work with our colleague engineers and developers from the Data & AI software lab.

This is a technical job with a client-facing profile. We work with Fortune 500 list customers in Poland and beyond – Europe and the worldwide.

You will be joining the EMEA AIOps and Infrastructure, practice team. The practice team architects and deploys the IBM Cloud Pak for AIOps and cloud platform architecture, based on RedHat OpenShift.

As an IT consultant, you will have the opportunity to work with customers from all over EMEA or Worldwide and to learn skills across different areas of IT from Cloud Infrastructure, OpenShift to SRE, and IT service management.

Your Role and Responsibilities

  • Ensure large-scale service management solutions are designed, installed and functioning optimally before handing over to our customers;
  • Work with new customer IT Operations teams to define the architecture and setup of IBM Cloud Pak for AIOps;
  • Develop, setup and optimize self-monitoring;
  • Improve and develop best practices and documentation for large scale setups;
  • Facilitate migrations and updates for IBM products;
  • Maintain and develop tools for automation scripts and ease of installation;
  • Assist in providing feedback to our development teams to improve the IBM products;

Required Technical and Professional Expertise

  • Experience developing customer relationships and strong rapport;
  • Excellent written and verbal communication skills;
  • Excellent problem-solving skills, able to pay attention to detail, and the ability to help resolve technical issues;
  • Team player and willing to learn, especially new technologies;

Preferred Technical and Professional Expertise

  • At least 2 years of experience in Service Management (design/deploy);
  • Familiarity of DevOps;
  • 2 years of experience with K8s, Docker and components involving networking, storage, firewalls;
  • 2 years experience with RedHat OpenShift and Ansible;
  • 2 years experience in Site Reliability Engineering;
  • Fundamental and/or strong knowledge of scripting (Java, Shell, Python, Go);
  • Experience in the IBM Products such as: Cloud Paks, Tivoli Monitoring, Instana, Netcool, Watson AIOps and Turbonomic;
  • Ability to communicate effectively and experience in presenting technical topics;

What we offer:

  • Working for a top 5 company according to Forbes 2022 best employers ranking
  • International and prestigious projects
  • Highly skilled teams of experts
  • Wide range of IBM trainings and certificates
  • Unlimited access to Udemy, Harvard Business Review, Safari O’Reilly, getAbstract, IBM AI Skills Academy

And what is more:

  • Contract of employment
  • Negotiable competitive compensation depending on candidate expertise
  • Private medical care and life insurance
  • Employee Assistance Program
  • Sport, charity & other networking groups
  • Summer/winter camps for children
  • Discounts with IBM employee badge
  • Referral Bonus Program
  • Home office option
  • No dress code

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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