Internal Communications Coordinator

You will report into Luno's Internal Communications Lead, meet Sophie Hinder-Walbank . Supporting the Internal Communications Lead to deliver fresh and…...

The world is changing. We all want something different.

At Luno, we see you as an individual, and we want to unleash your potential and empower you to become the best possible version of yourself.

Luno welcomes crypto lovers and crypto newbies. You – just like everyone in the world – are on your own unique crypto-learning journey.

We are a mission-driven cryptocurrency company that is building more open and equal access to the future of money. You don’t have to know lots about crypto to be interested in joining us, you just have to feel that upgrading the world to a fairer financial system matters, and that you’d like to be part of this global change. We’re a passionate and committed team taking on a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We need the best team on board for our mission.

If that sounds like a culture you’d thrive in, then we are excited to hear from you.

A little about us

Luno means moon in Esperanto, we chose the name because at night, wherever you are in the world, you look up at the same moon. We believe in the power of working together, as one team, across borders, with clear focus and shared purpose.

Our popular mobile app and website helps people around the world grow and manage their money using the world’s most mature cryptocurrencies: Bitcoin, Ethereum and USDC. We’ve processed over $21 billion to date.

Over 7 million customers across 40 countries have chosen to hold their crypto wallets on Luno because we offer a delightfully simple experience and bank-grade security.

We’re part of the Digital Currency Group, named in 2021 as one of TIME magazine’s 100 Most Influential Companies, in the “Disruptors” category alongside Tesla, AirBnB, SpaceX, Peloton. TIME noted that DCG is “mainstreaming cryptocurrency” .

We’re proud to be one of the world’s most international cryptocurrency teams, with colleagues from 43 different nationalities working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria, Australia and Singapore. Financial inclusion is part of our mission, but on a deeper level, inclusion is a way of life, and a way of work for us. It is part of who we are as a company, and a group of human individuals.

The role in a nutshell

You will report into Luno’s Internal Communications Lead, meet Sophie Hinder-Walbank . Your role will sit in the People Community team, which forms part of the wider People function at Luno, and is responsible for global internal communications, events, community, culture, engagement & wellbeing.

Your mission will involve

Supporting the Internal Communications Lead to deliver fresh and inspirational content as part of Luno’s internal communications strategy, seeking to inform, inspire and motivate employees via the full suite of internal media, including video, email, Slack, podcasts, and our internal wiki.

Exploring new and innovative ways to communicate with employees using multimedia and design tools.

Ensuring high standards of writing and production are maintained. This includes continuous monitoring and evaluation of internal communications content to ensure it continues to meet our internal customers’ needs.

Encouraging employee-generated content and supporting our internal influencers to tell the Luno story via internal channels with a consistent message, supporting our ‘One mission, One team’ Moontality.

Organising global company events including Mission Briefings (All Hands), Luno Showcase sessions and fireside chats.

Developing initiatives and programmes that make Luno a great place to work by enhancing the Lunaut community, including the management of social and wellbeing calendars in each region.

Managing and editing the content on Buzz, our internal wiki, and coordinating business owners to maintain their own content so it remains relevant and engaging.

Supporting the team to provide a professional internal communications function, ensuring a constant focus on delivery against key business objectives.

For auditing and evaluation purposes, ensure accurate and timely recording of activity across all internal communications channels, and provide reporting via monthly dashboards.

In your first six months, you will

Create a content calendar for our internal news round up, The Lunoverse, and be accountable for the delivery of this fortnightly publication.

Investigate new and impactful ways to share content that engages multiple internal audiences, by engaging with internal stakeholders in each office.

Organise our global company All Hands, Luno Showcase and Creative Series sessions, and support the delivery of our annual Luno Summit.

Set-up and coordinate multiple employee resource groups in our local offices, and be accountable for delivering local social calendars.

Support the delivery of our global wellbeing calendar.

Develop relationships with internal influencers, encouraging them to generate and share content with their internal network.

Consolidate, make improvements to, and maintain our internal wiki, Buzz.

‘ The ideal Lunaut for this role, will have’

Ability to thrive in a fast-paced environment, ideally with experience working in a growing scale up business. You embrace change and can work with stakeholders across our global office and remote workforce.

2+ years of proven expertise as a marketing or internal communications professional, with a particular interest in the exciting fintech industry.

A creative mindset and knowledge of different internal media, including video, email, Slack, podcasts, and internal wikis.

Excellent written and verbal communication skills (fluent in English), with a keen eye for detail.

Good knowledge of and prior experience using social media platforms (and social media management tools) is desirable.

Good event management skills, with the ability to support the planning and delivery of multiple internal events.

Ability to apply critical and creative thinking to create engaging and impactful content that conveys our mission, recognising there is no “one size fits all” approach when communicating with our various internal audiences.

An interest in developing a data-driven approach to scaling our culture.

A relentless curiosity about your craft and will be endlessly passionate about finding new ways to make Luno a great place to work!

Behavioral Attributes:
Collaboration: They support others and show respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams and customers.

Analytical Thinking: Provides evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicating well in writing and can explain complex technical analysis to a non-technical audience.

Creative Thinking: Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically. Supports and drives organisational change.

Life at Luno

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

Live long and prosper. We’ve got you covered with excellent private medical insurance.

You’ll be able to continuously up-skill yourself with access to free courses on Udemy or Coursera.

For the crypto fans among you (should be everyone!), you’ll pay 0 fees with Luno from the day you start

Generous maternity / paternity leave.

An annual inspiration day , over and above your annual and public holiday leave… for that pottery course you’ve always been meaning to do!

Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.

We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.

Work is important, but your mental health should always take priority . At Luno, we do everything we can to make sure you lead a healthy and happy life. That’s why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.