Sr. Manager, Knowledge Management

About Ledger Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, with offices in Vierzon, Montpellie

About Ledger
Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, with offices in Vierzon, Montpellier, Grenoble, London, Geneva, Singapore, New York, Portland – Ledger has a team of 700+ professionals developing a variety of products and services to safeguard cryptocurrency assets for individuals and companies – including the Ledger hardware wallets line already sold in 180 countries.

Mission
Ledger’s Knowledge Management (KM) team is tasked with creating and disseminating standards among Ledger’s tech and business teams to capture, improve, and enhance teams’ knowledge.

Primary responsibilities


    • Vision and strategy:
      Reporting to our VP Infrastructure & Operations, after having investigated the needs of Ledger’s tech and business units as well as the current practices in terms of data, information and processes, you will develop a vision of knowledge management strategy that can be spread among the various departments. You will determine the appropriate level of ambition and define a development roadmap reflecting priorities and business objectives (short and mid-term).

    • Expertise development and governance:
      • Define a consistent documentation ecosystem (tools and processes) to facilitate access to information.
      • Deploy a document lifecycle management to identify critical knowledge and ensure up to date and relevant content.
      • Create templates to ease the documentation creation and help predictability for the reader.
      • Develop a training strategy to deliver recommended and good documentation practices and empower the teams on the tools.
      • Develop a strategic plan to monitor the application and adoption of your standards and point out critical points.
      • Act as the project sponsor / manager to implement the strategy collaborating with other departments, such as Program Management and Security, to deliver Knowledge Management projects in a timely fashion.

    • KM team and development:
      Develop a staffing plan to build up a multidisciplinary and complementary team to support Ledger’s ambitions for Knowledge Management.

    • Evangelization and adoption:
    • Ensure that key stakeholders understand the importance of the expertise and guarantee its integration in business processes via relevant communication channels (ex. success stories, capsules, newsletters).

Requirements

    • 10+ years on Knowledge Management, on organizations operating SaaS solutions
    • A previous experience of people management and building teams is mandatory
    • Proficient English essential
    • Experience of cross-functional work and the ability to demonstrate a collaborative approach with regards to building key relationships across the organization and define projects scope, goals, plan and deliverables
    • The ability to engage with stakeholders at all levels of the business
    • Energy, enthusiasm and drive to create a positive working relationship with the business and the team
    • “Customer focused” with the ability to identify and understand both internal and external customer’s needs
    • Creative problem solving and analysis skills with an ability to identify develop and implement solutions to meet the needs of the business
    • Excellent presentation and written communication
    • Ability to deal with ambiguity, high level of pressure and rapidly changing environments


Benefits

    • Competitive compensation package and ESOP according to the Company policy
    • Strong focus on personal development including internal/external trainings and attendance to conferencesInternal talks, technical meetups and hackathons
    • Flexible working hours, remote-friendly environment
    • 5 weeks of paid vacation + 10 days of RTT
    • High performance office equipment
    • Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
    • Meal Vouchers with Swile
    • Reimbursement for sports and cultural activities
    • Annual company outing for Ledgerdary Days plus infrequent parties, snacks and drinks
    • Employee discount on Ledger products

Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

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