Industry Relations & Operations Manager

Company Description Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw s

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Industry Relations and Operations (“IRO”) team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and markets in a way that is cost-effective, available, scalable, secure, and forward-looking. As Manager, Industry Relations and Operations you will support one of Square’s most important assets in delivering meaningful and unique value to our Sellers – our strategic operations and the industry relationships with payment networks, bank acquirers, card issuers and an ecosystem critical to Square’s money movement and new product development.

You will help adapt and evolve our operations and relationships to reflect Square’s increasing role in a complex and imbalanced industry. From commercial relationships and agreements to program management, your role will be to support Square’s IRO agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate. Reporting to the Head of IRO UK (based in London) this role can be based anywhere in the UK.

You will:

  • Support the IRO team to operationalise and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to future proof Square’s business and ensure resiliency

  • Work with payment industry partners and suppliers toward scoping and implementing new features and strengthening commercial, strategic, and processing infrastructure

  • Program manage externally, driving analysis and discussion with card networks, banks, industry partners to maximise benefits to Square and our customers while driving down inefficiencies and cost

  • Creatively identify new sources of information, data and industry intelligence to allow Square to optimise its increasingly diversifying landscape of industry partners

  • Partner with Counsel, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors and industry leaders to better develop Square’s go to market delivery and strategy

Qualifications

You have:

  • Bachelor’s degree and demonstrated experience working within Financial Technology or Payments with high-growth technology and small businesses

  • Desire to manage the movement of billions of dollars in a small team

  • Familiarity with the payments industry including recent and upcoming changes such as PSD2, SCA enforcement, contactless limit increases and Open Banking, and the opportunities they presents for the industry

  • Dexterity and appetite to straddle the roles of relationship manager, program manager, and analytics manager, interrogating new payment network rules, contract changes, and working with account managers at banks and network partners

  • Interest in advocating for small business and technology in the payments landscape in the UK and internationally

  • Experience working with important payments industry partners such as global card networks, acquirers, payment facilitators and issuers, appreciating the complexity of the vendor relationships that enable electronic payments and card processing

  • Interest in changing the payments landscape in the UK, Europe and globally.

Even better:

  • Experience working with funds disbursement methods.

  • Knowledge or willingness to develop deep data analytics skills and program manage complex projects.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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