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Help Desk Advisor – Windows 10 French Speaking


Introduction The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London. Your Role and

The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London.

Your Role and Responsibilities
As a passionate, talented advisor, and integral part of this support team you will deliver a new “white glove” experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.

As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You’ll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you’ll need to build great relationships with colleagues to help achieve a resolution, but you’ll maintain that first contact point relationship until the customer is happy and issue is resolved.

This role requires someone who has superb communication, collaboration, and problem-solving skills, can multitask and who is an active listener with the flexibility to modify approach and adapt to customers’ needs.

Required Technical and Professional Expertise

  • Extensive Windows experience professionally and/or personally
  • Extensive professional troubleshooting expertise
  • Customer experience and service focus
  • Experience in successfully interacting with customers
  • Proven problem-solving skills
  • Fluent in written and spoken English and French

Preferred Technical and Professional Expertise

  • Highly experienced in Windows 10
  • Experienced support desk representative
  • Experience with Agile techniques applied in a customer service environment
  • A 2nd European language would be advantageous
  • Windows 10 Technical Certifications

About Business UnitThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

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Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.