German-speaking Customer Support

Looking for a new challenge in the beautiful coast of Portugal? Work with Customer Support for our client in Porto!

About the position:

• As Customer Service Agent you will support clients from one of the greatest Cryptocurrency Company.
• You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs.
• You will manage all different types of inquiries generated online, via app, chat and email, in a non-voice process.
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.
• Rotative shifts; Monday to Sunday; 7h – 22h; 8 hour shifts; 2 days off.

Requirements:

• Prior Customer Service Experience – is mandatory (minimum 6 months)

• Fluency, verbal and written, in German

• Independent level of English (minimum B2)

• High curiosity about the cryptocurrency market

• Ability to effectively communicate, both written and verbally

• Skilled in multi-tasking & working under pressure

• Fast learner, diligent worker

Offer:

• Career opportunities within an internationally positioned company
• Modern office space in beautiful Porto
• Relocation support
• Training & Onboarding Phase

You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).