Job Description: Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. T
Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDAS and help bring the vision for the future to life.
The Expertise We’re Looking For
- Bachelor’s Degree preferred
- 3+ years of trade & post trade execution support & knowledge of trading and industry practices/tools
- In depth knowledge of front to back trade lifecycle
- Knowledge of trading technologies & API/FIX & other trading frameworks
- Deep knowledge of Institutional clients, accounts (e.g. hedge funds)
- Strong attention to detail & analytical skills
- Relationship building skills across team, business units, and peers
- Proven delivery of world-class service experience
- Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, PowerPoint
- Cryptocurrency knowledge an advantage but not required
The Purpose of Your Role
Fidelity Digital Asset Services is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support.
To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.
The Skills You Bring
- Your excellent interpersonal, verbal, and written communication skills
- Your ability to work well on global teams and in fast-paced, cross-collaborative environments
- Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required
- Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
- Your passion for thought leadership in innovation & promotion of change amongst the group
- Your success in navigating and thriving in a dynamic, growing new business
- Your understanding of risk inherent to Institutional trade execution
- Strong attention to detail and the ability to review the accuracy of trading and reporting activity
The Value You Deliver and Primary Responsibilities
At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:
- Supporting complex trading needs while maintaining a ‘client first’ mentality
- Optimizing the client experience at Fidelity and developing long term client relationships and partnerships
- Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
- Driving high satisfaction, quality, and efficiency for both the client and Fidelity
- Delivering superior results quickly and efficiently, utilizing effective time management skills
- Actively participate in client meetings and client service reviews
- Driving innovation through curiosity and comprehensive understanding of business processes and challenges
- General quality control and account maintenance
Available to work shift hours 7am – 3:30pm / 8:30am – 5pm
Able to work Irish, US Bank holidays and weekends on rotation basis
Able to allow for flexibility with working hours
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity established an Ireland presence in 1996 and we currently employ 1,300 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit FidelityInvestments.ie.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact AccommodationsIreland@fmr.com.