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eCommerce Partnership and Marketplace Coordinator

Carrefour Italia, con una cifra d'affari pari a 4,66 Mld euro (2020), opera su tutto il territorio nazionale con oltre 1.450 punti vendita* suddivisi in Ipermercati Carrefour, Carrefour Market, Carref

Carrefour Italia, con una cifra d’affari pari a 4,66 Mld euro (2020), opera su tutto il territorio nazionale con oltre 1.450 punti vendita* suddivisi in Ipermercati Carrefour, Carrefour Market, Carrefour Express e Cash and Carry (Docks Market e GrossIper). Presente in 18 regioni italiane, impiega oltre 16.000 Collaboratrici e Collaboratori. A partire dal 2018, ha implementato il programma “Act for food”, lanciato a livello di Gruppo, con l’obiettivo di diventare leader mondiale nella transizione alimentare. I focus del programma sono: controllo delle filiere anche attraverso la tecnologia blockchain, maggiore accessibilità al biologico per tutti, difesa dei piccoli produttori locali, servizi efficienti e innovativi e valorizzazione delle eccellenze enogastronomiche di tutto il territorio italiano. Carrefour Italia ha inoltre sviluppato, ad oggi, una gamma di prodotti a marchio con oltre 3.000 referenze, coprendo in tal modo tutte le categorie merceologiche. In un’ottica di differenziazione e di sempre maggiore attenzione alla qualità, alla convenienza e alla completezza dell’offerta, Carrefour Italia ha sviluppato alcuni servizi extra core business quali, ad esempio, 23 stazioni di carburante e 5 autolavaggi gestiti dal Gruppo. Per maggiori informazioni: www.carrefour.it

  • Il numero comprende anche i Master Franchising di Etruria Retail ed Apulia Distribuzione

eCommerce Partnership and Marketplace Coordinator:
We are looking for an eCommerce Partnership and Marketplace Coordinator for our Marketing Department.

KEY RESPONSIBILITIES:
CUSTOMER AREA:
Implementing customer centric culture and injecting the customer obsession among team members

Create a unique personal shopper experience

Preparing tools, weekly & monthly dashboards and action plans around customer and partners insights and piloting commissions NPS

Proposing and shaping initiatives that improve customer experience and satisfaction in all related areas: assortment, promotional attractiveness

ASSORTMENT & PRICING AREAS:
Management of assortment on partners according to strategic pillars, customer behaviors & journey

Regular review of assortment with the buying department.

Building the assortment strategy in food category with special focus on: Bio, AFF, MDD, food destination categories, as well cooperating closely with non food online buying team for further development of assortment and projects in non food area

Small appliances and kitchen products

Closely piloting pricing strategy acc to profitability targets and price image directions

Supervising the price index and implementation of action plans

Management and full responsibility on eCom margin

COMMERCIAL & SALES DEVELOPMENT AREAS:
Implementing 360 strategy for development of online partnership:

i)Expansion and maintenance of excellent professional relationships with current partners x

ii)Create of new pilar: real personal shopping experience

iii)Hunting and exploring new potential partnerships

Plan and develop online sales initiatives accordingly to targets:

Create a clear ecosystem of partners understanding the peculiarities of them:

i)Preparing budget weekly breakdown and all initiatives to achieve targets

ii)Monitoring and promo/campaign reporting – weekly, daily and highlights to improve the sales for the future (organize of reporting process of promotion/KPI’s and dedicated folders)

Direct cooperation with Marketing Team in order to plan and supervise marketing/communication plan of online campaign and co-marketing activities

Cooperation with legal department and finance team for the agreement with partners

Participation in IT developments – coordination of developments to improve integrations with partners

FINANCE & BUDGET

Responsibility for budget planning for partners, setting sales targets and regular tracking of the performance

Preparing monthly P&L, including monitoring of partner’s fee

SKILLS AND EXPERIENCE:
Ecommerce experience of a similar role at a comparable level of at least 3 years.

Detail orientated with strong numerical & analytical skills – Data Driven.

Good understanding of Online Web Trading and customer user journeys.

Good understanding of website management, UX software and analytics tools.

Knows how to prioritise and be agile to the needs of the business.

Ability to build relationships across all levels and cultures.

Good presentation skills, reports information and ideas clearly.

A degree level qualification or knowledge of selling through online marketplaces would be advantageous.

Good knowledge of English is required

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