Dispute Analyst

  • Anywhere
  • March 27, 2022
  • Salary: Full-time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
  • Create a culture and processes which achieve the business goals and objectives with regards to the customer service
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
  • Act as the Voice of the Customer across the organization
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Priority will be given to candidates that can speak Tagalog and English language
  • Ability to multitask, prioritise, and control time effectively
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • Fluency in English is a must with multilingual capability is a big plus
  • Willing to work weekends and irregular hours which will include night shifts
  • A Binance P2P user is highly preferred

Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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