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Design Researcher


Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Desig

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
Design researchers uncover insights, inform design decisions, and forge new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist. They continuously build team understanding and empathy through empirical observation, experience, and making.

Core skills:

  • Identifying and communicating high priority questions and opportunities for research to lead team towards strategic opportunities and tactical improvements
  • Identifying and communicating appropriate research methodology to address research opportunity
  • Recruiting appropriate participants for research plans and goals
  • Conducting research methods and activities to capture qualitative and quantitative data
  • Analyzing qualitative and quantitative data to generate insights
  • Delivering compelling stories to communicate actionable insights for team and stakeholders

Although Design Research will be your primary role, we’re looking for candidates with secondary skill in Interaction Design.

Responsibilities include:

Work closely with Design Team members, Product Managers and Developers to identify hypotheses that need investigation
Plan, design, and conduct Lean UX activities (in person and remote) in an Agile environment such as:

User research to identify user needs and to inform persona development;
Behavioral research to identify user traits and why they work where they do;

Hands-on workshops, brainstorming and participatory design sessions as appropriate;
Secondary research (market research reports, psychology whitepapers, previous user research, etc.) as a means to supplement primary research with real users;
Analyze and synthesize research in order to translate insights into actions and requirements

Distill the inherent complexity and identify the right problems to solve

Clearly and quickly deliver findings and recommendations to cross-functional teams verbally and visually through low-fidelity information radiators (process flows, diagrams, etc.)
Create and maintain personas in order to build team empathy and use them in storytelling techniques
Evaluate and validate early designs through regular usability testing of wireframes and clickable prototypes as well as published products
Work with User Experience Designers, Visual Designers and Developers to ensure that research is conducted that will support design choices

Required Technical and Professional Expertise
Skills Required:

Be curious, inventive, questioning, open to critique and have a ton of initiative
Demonstrated ability to:

Design research methodologies including primary and secondary research, interviews, usability testing (primarily remote) and surveys
Translate research findings into specific, prioritized recommendations to improve product designs
Tell a meaningful story about the user

Written and verbal communication skills, including the ability to articulate alternative approaches and to present information
Attention to detail

Bachelor’s Degree in a related field including HCI, Psychology, Interaction Design, or equivalent practical experience
Portfolio/work samples at any fidelity including:

Information radiators such as personas, mental models, diagrams, etc.

Visualizations of complex user experiences: flows, scenarios, etc.
Early sketches to low-fidelity interactions (show your process)
At least 1-3 years’ experience conducting user research with responsibilities and skills similar to the list above

Preferred Technical and Professional Expertise

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.