company logo

Customer Support (no Finnish required

Rens' mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. We're offering a Web3 & Ecommerce S

Rens’ mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. We’re offering a Web3 & Ecommerce Support position in the Helsinki region. If you would like to be a part of history and help build one of the world’s 1st Sustainable MetaPhysical Brands, this job is for you ️₿

What we’re looking for

We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, content posting & monitoring (IG, Twitter, Discord), and inventory/shipping management. Essentially, someone who is well organized and diligent.

What you will do:

  • Advise customers on inquiries, complaints, and comments made through various channels.

  • Provide service that is fast, effective, flexible, and customer-obsessed… because you are Awesome!

  • Know Rens products (both Physical & Metaverse) in detail and support customers on specific queries, customer journeys, requests, and especially patient support in helping customers who are new to Web3.

  • Handle order management, processing, and inventory management.

The ideal candidate has/is:

  • Excellent written and oral communication in English (no Finnish required)

  • Knowledge of Web3 (Layers, NFTs, Metaverse, cryptocurrencies, DeFi, etc.)

  • A natural problem-solver with the ability to work under pressure in a fast-paced environment

  • A solution-oriented mindset and customer-oriented attitude

  • A friendly, professional, and outgoing demeanor

  • Organized and self-sufficient

  • Skilled in the use of Zendesk and/or other CRM platforms

  • Flexibility to take Weekend Shifts (if needed and with OT salary)

It would be a plus if you also have:

  • Fluency in other languages, especially Chinese or/and Korean or/and Vietnamese or/and Finnish or/and Spanish

  • Previous working experience in Web3

  • Experience in being a Meme Lord (. ❛ ᴗ ❛.)

  • Background in marketing/ customer communications/ logistics and supply chain

  • Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Discord)

  • A strong willingness to learn and expand your skills

What we can offer

  • A competitive compensation package with a unique and global business opportunity

  • A chance to build one of the world’s 1st MetaPhysical Fashion brands and a future market leader in Sustainable Metaverse Fashion ️

  • Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, Cleantech, and Blockchain

  • Opportunity to grow your career and improve personal skills

  • Endless coffee (duh!) ️

NOTE!

  • Please kindly submit your application through The Hub. We do not process applications submitted through our emails.

  • We process applications as soon as we receive them. The position will be filled as soon as a suitable applicant is found.

Rens Original
Helsinki
Kokopäiväinen

Julkaistu 12.08.2022

Meer weergeven

Leave a Reply