Customer Support Agent

Make our journey, your journey! We're looking for a motivated team member for our very talented Customer Support team, who is passionate about helping our customers and contribute to Nuri's success

Make our journey, your journey!

We’re looking for a motivated team member for our very talented Customer Support team, who is passionate about helping our customers and contribute to Nuri’s success

Your mission

  • Become an expert in the crypto, financial services, and blockchain world
  • Support Nuri’s customers via a variety of communication channels (email, chat, telephone, social media) and inform them about our products and services
  • Take responsibility to ensure that every customer contact runs smoothly and customer satisfaction comes first
  • Write articles for the Help Center and help with the translation
  • Be right in the middle when new internal processes are created and tested so that innovation and customer satisfaction continue to be capitalized

Your profile

  • You are a strong problem solver and an even better communicator
  • A grammar loving German speaker (native level) and you even speak English just as good
  • You noticed the mistake in the previous point right away
  • Aware of what bitcoin is and might even HODL
  • A fan of “Beauty lies in the details” and a master of keeping track when things get busy
  • Not interested in working in a call center but rather in mission control / the club of excellence
  • Empathic and passionate about high-quality service
  • A professional, responsible, well-organized and independent individual

Bonus

  • You worked in a FinTech, blockchain company or a neo-bank before
  • Previous experience in a customer-facing role

Why Nuri?

  • You will work on a meaningful, and innovative crypto-banking products to add real value to our customers lives
  • A competitive salary and 28 holidays
  • We offer flexible ways-of-working, you have the option available to work from our modern office in Kreuzberg, and/or work remotely within Germany. Additionally, we also offer a remote option to work outside of Germany up to 2 months at a time
  • Learning & Development budget of 500 EUR per year
  • M-Membership for Urban Sports Club to enjoy hundreds of indoor, outdoor and wellness activities as well as live classes in Berlin
  • Access to NiloHealth for well-being support and Bitkom that provides plenty of Health & lifestyle benefits and discounts
  • Zero Trading fees to use our products
  • German language courses up until C2 level
  • You will be working with the latest technology along with an agile environment to work as efficiently as possible
  • Bi-weekly break of the week pizza night, TGIF events and one big team event each month

Here, at Nuri, we celebrate a truly diverse and inclusive company culture and are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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