Caiz Development GmbH is a company offering innovative technology-based financial services and solutions for everyone. As we are building and exploring new markets with the world's first Islamic decen
We are currently looking for a Customer Support to join our team in Frankfurt.
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
- Managing the customer support department’s day-to-day functions
- Responding to escalated customer support issues
- Implementing customer support processes to enhance customer satisfaction
- Formulating and revising customer support policies and promoting their implementation
- Informing the team of all new information related to products, procedures, and trends
- Assessing support statistics and preparing detailed reports on the findings
- Overseeing and evaluating the team’s ongoing training efforts
- Delivering performance evaluations and following the disciplinary process according to company policy
- Managing the budget of the customer support department
- 3+ years of work experience in a Customer Support role
- Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
- Thorough knowledge of legislation about consumer protection
- Prior experience in a managerial or supervisory role will be advantageous
- Top-notch oral, written, and interpersonal abilities
- Well-developed arbitration skills with the ability to remain impartial
- Affinity for multitasking with precision
- Capacity to accept and utilize constructive criticism
- Alignment with our company’s values
Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar
Language Requirements: Fluent in German and English
Apply today, if you want to become part of our young and dynamic team where you will be able to actively shape this fast-growing company in a highly developing sector.