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Customer Support

Caiz Development GmbH is a company offering innovative technology-based financial services and solutions for everyone. As we are building and exploring new markets with the world's first Islamic decen

Caiz Development GmbH is a company offering innovative technology-based financial services and solutions for everyone. As we are building and exploring new markets with the world’s first Islamic decentralized blockchain and cryptocurrency, we also want to expand our young and dynamic team. You will face a highly collaborative work environment that is very driven to convert our company values into a fast and cost-effective money transferring structure while complying with Islamic financial principles.

We are currently looking for a Customer Support to join our team in Frankfurt.

Tasks

We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.

Responsibilities:

  • Managing the customer support department’s day-to-day functions
  • Responding to escalated customer support issues
  • Implementing customer support processes to enhance customer satisfaction
  • Formulating and revising customer support policies and promoting their implementation
  • Informing the team of all new information related to products, procedures, and trends
  • Assessing support statistics and preparing detailed reports on the findings
  • Overseeing and evaluating the team’s ongoing training efforts
  • Delivering performance evaluations and following the disciplinary process according to company policy
  • Managing the budget of the customer support department

Requirements

Experience:

  • 3+ years of work experience in a Customer Support role
  • Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
  • Thorough knowledge of legislation about consumer protection
  • Prior experience in a managerial or supervisory role will be advantageous
  • Top-notch oral, written, and interpersonal abilities
  • Well-developed arbitration skills with the ability to remain impartial
  • Affinity for multitasking with precision
  • Capacity to accept and utilize constructive criticism
  • Alignment with our company’s values

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

Language Requirements: Fluent in German and English

Apply today, if you want to become part of our young and dynamic team where you will be able to actively shape this fast-growing company in a highly developing sector.

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