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Customer Successs Manager – Architect

IBM

Introduction At IBM, work is more than a job - it's a calling: Let’s Create, To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collabo

Introduction

At IBM, work is more than a job – it’s a calling: Let’s Create, To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate and co-create and help customer realise outcomes. Not just to do something better, but to attempt things you’ve never thought possible. You will be joining our industry leading Open Hybrid Cloud Platform & AI team. IBM’s open hybrid cloud platform architecture, based on RedHat OpenShift, works with the entire range of clients’ existing IT infrastructures, regardless of vendor. This platform allows clients to “write-once/run-anywhere,” and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution. Join us in addressing this 1 trillion dollar addressable market”. You can see more here @ https://www.ibm.com/cloud/hybrid

Your Role and Responsibilities

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.

To be successful in this role you:

  • Demonstrate industrial experience and success as Technical Sales Engineer, or equivalent with minimum 3 years of industrial experience
  • Understand customer business and technology needs; become the face of IBM to the customer
  • Experience within client value creation, executing sessions with customer around use case exploration, business framing ie IBM Design Thinking certification
  • Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
  • Have a track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Have handled difficult customers or situations and can demonstrate resolutions
  • Willingness to take initiative and tackle things on your own
  • Ability to navigate data and people to find answers
  • Execute customer success plan to drive adoption post-deployment

Required Technical and Professional Expertise

  • Technical understanding and hands-on experience with Containers, Cloud Native Technologies, DevOps
  • Practical, Hands on -technical experience of one of the following domains: Data and AI, Automation, Integration, Security
  • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
  • Can guide customers deployment
  • Analytical mindset and problem-solving skills
  • Interpersonal relationship building and executive communications skills
  • Can manage multiple customer accounts and projects simultaneously

Preferred Technical and Professional Expertise

  • 3 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
  • Experience working with Cloud & AI
  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

What do we offer

Strategic role in IBM’s new go to market team with strong customer focus. Become part of a global team where the CSM can bring the strength and best of IBM and IBM’s ecosystem. Significant career opportunity to grow in a growing role in the market. Role in the absolutely center of the new ways of working. Fast moving and agile on the projects we can do. High energy. Massive growth mindset team and open to new ideas and doing things differently. You will be part of reshaping the new IBM. Culturally – so much fun. Its new! Building and retaining your skills is a priority.


About IBM:

At IBM we are always pushing the boundaries of science and technology. We strongly believe that here at IBM you will find the best environment to thrive. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world. A place to be yourself and pursue your career while feeling respected and supported. A company where you can really develop your talents and turn your innovative ideas into something truly impactful.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.



Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.



About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.



Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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