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Customer Success Manager (London) new

Genesis facilitates billions in trades, loans and transactions on a monthly basis, including over $25 billion in 2020 YTD. B.S. degree in STEM or related area....

About Genesis

Genesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services.

Genesis facilitates billions in trades, loans and transactions on a monthly basis, including over $25 billion in 2020 YTD. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC’s, market makers and exchanges.

Join Our Team

Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.

About This Role – Customer Success Manager (London)

Genesis Trading is seeking a Customer Success Manager to support the Genesis Prime technology platform that provides an integrated user experience for clients to trade, borrow, lend, and custody digital assets. The position will be on the frontlines interacting with clients, onboarding new clients, providing support for issues of varying complexity and managing the client feature pipeline. The Customer Success Manager will have excellent written and verbal communication skills, and a thoughtful approach to working with internal and external teams.

Primary Responsibilities

Direct interaction with clients to educate on and demonstrate platform functionality

Work with internal sales, trading, and technology teams to troubleshoot issues

Be the primary liaison between clients and the trading desk

Capture and organize customer feedback

Manage customer expectations and communication around upcoming features

Requirements

B.S. degree in STEM or related area

3+ Years in digital assets or capital markets industry

Experience onboarding and supporting API & UI clients

Presence to conduct client presentations or demos virtually or in person

Experience with issue tracking systems and SLAs

Personal Attributes

Strong interpersonal and communication skills

Self-starter yet knows when to ask for help and works great in a team

Strives to simultaneously achieve high-velocity and high-quality output

Willingness and ability to meet aggressive deadlines

Thrives in a dynamic and high-pressured environment

Proven troubleshooting and problem-solving skills

Benefits

Flexible time off

Why Genesis

Genesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.

Digital Asset Ecosystem

Genesis operates at the heart of the digital asset ecosystem:
→ We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space.

→ We are the exclusive distribution and marketing agent for Grayscale Investments, the largest digital currency asset manager with over $16 billion in assets under management.

→ We have an unparalleled global network at the intersection of data, finance and technology.

Accelerating Momentum

Our addressable market is expanding rapidly as new institutional investors enter the space. Recent results include:

→ 300%+ Y/Y trading volume growth

→ 400%+ Y/Y loan origination growth

→ 300%+ Y/Y active loan growth

→ 150%+ Q/Q derivatives transaction growth

Diversity And Inclusion

Genesis invests in creating a welcoming environment where everyone can feel supported and connected at work.

→ We help employees develop a deep understanding of the problems we’re trying to solve.

→ We thrive on ideas driven by a broad range of perspectives.

→ We believe diverse teams lead to better products and bigger outcomes.

Genesis is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.